Senior Salesforce QA Analyst

Pay Range:

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At BCBSRI our greatest resource is our people.

We come from varying backgrounds different cultures and unique experiences. We are hard-working caring and creative individuals who collaborate support one another and grow together. Passion empathy and understanding are at the forefront of everything we donot just for our members but for our employees as well.

We recognize that to do your best work you have to be your best self.
Its why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health dental and vision insurance as well as programs that support your mental health and well-being. We pay competitively offer bonuses and investment plans and are committed to growing and developing our employees.

Our culture is one of belonging.
We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where youre at in the organization youre an integral part of our team and your input thoughts and ideas are valued.

Join others who value a workplace for all.
We appreciate and celebrate everything that makes us unique from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders.

Were dedicated to serving Rhode Islanders.
Our focus extends beyond providing access to high-quality affordable and equitable care. To further improve the health and well-being of our fellow Rhode Islanders we regularly roll up our sleeves and get to work (literally) in communities all across the statebuilding homes working in food pantries revitalizing community centers and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can our associates receive additional paid time to volunteer.

Why this job matters:

Working closely with product owners scrum masters developers analysts configuration admins technical leads architects release management integration security and data teams this role directs the quality assurance strategy and execution for a Salesforce delivery pod supporting Sales Service and Configuration workstreams. Responsible for organizing all testing activities across day-to-day support and project delivery defining test approach and coverage coordinating QA work across agile/scrum ceremonies validating Salesforce configuration and custom development ensuring regression readiness and driving quality practices that improve release confidence production stability and user outcomes.

Platform scope: Sales Cloud Service Cloud Experience Cloud Financial Services Cloud where applicable Data Cloud integrations Salesforce platform configuration Apex Lightning Web Components Flow APIs integration touchpoints test data automation frameworks CI/CD validation and connected enterprise systems.

What you will do:

• Lead and coordinate all QA activities for a Salesforce pod that includes developers QA analysts business analysts and configuration admins ensuring testing work is organized estimated sequenced reviewed and completed within agile/scrum delivery cycles.
• Define and maintain the Salesforce QA strategy for Sales Service and Configuration workstreams including functional testing regression testing integration testing user acceptance testing support data validation smoke testing and release readiness validation.
• Partner with product owners scrum masters analysts technical leads and developers to refine user stories acceptance criteria test scenarios test data needs dependencies and definition of done expectations before sprint commitment.
• Develop maintain and execute comprehensive test plans test cases traceability regression suites and quality metrics for both project delivery and day-to-day enhancement and support work.
• Lead QA planning and execution across agile ceremonies including backlog refinement sprint planning daily standups defect triage sprint reviews retrospectives release planning and post-release validation.
• Coordinate with developers and configuration admins to validate Salesforce configuration automation Apex Lightning Web Components Flow APIs security integrations reporting and user experience changes against business and technical requirements.
• Direct end-to-end testing across Salesforce and connected enterprise systems including API middleware data synchronization event-driven batch contact center document management identity reporting and downstream integration scenarios where applicable.
• Establish and maintain regression testing practices that support reliable Salesforce releases including core business process coverage high-risk process coverage automation candidates release impact analysis and reusable test assets.
• Lead defect management activities including defect logging prioritization triage root cause analysis retest coordination closure validation trend analysis and communication of quality risks and release impacts.
• Define and monitor quality metrics such as test coverage defect leakage escaped defects regression pass rate automation coverage test execution progress test data readiness and release quality indicators.
• Partner with release management and DevOps teams to support CI/CD validation deployment verification smoke testing change control rollback planning environment readiness and release signoff activities.
• Coordinate test data management for Salesforce initiatives including data setup masking or privacy considerations migration validation reconciliation data quality checks and repeatable test data preparation.
• Support compliance privacy security accessibility and auditability expectations by ensuring test coverage includes role-based access field-level security sharing least-privilege access data protection reporting accuracy and regulatory considerations.
• Lead production validation and support root cause analysis for quality-related incidents defects integration failures data issues access issues automation errors regression gaps and user-reported Salesforce issues.
• Coach and mentor QA team members analysts developers and configuration admins on quality practices test case design acceptance criteria test automation opportunities defect quality risk-based testing and agile QA discipline.
• Maintain and improve QA documentation including test strategy test plans test cases automation notes traceability release validation checklists defect reports QA standards and support handoff materials.
• Continuously assess Salesforce platform releases AppExchange changes testing tools automation frameworks and QA practices to recommend improvements that increase test reliability reduce manual effort and improve delivery velocity.
• Perform other duties as assigned.

What you need to succeed:

• Bachelors degree in Information Technology Data Science Computer Science Engineering Business Information Systems or a related field; or an equivalent combination of education and experience.
• Five to seven years of quality assurance quality engineering or software testing experience with significant experience testing Salesforce platform solutions in enterprise environments.
• Demonstrated experience leading QA execution for agile/scrum teams or pods supporting a mix of project delivery enhancements configuration integration testing regression testing and operational support work.
• Experience testing Salesforce Sales Cloud and Service Cloud capabilities including business process validation configuration validation integration validation security/access testing reporting validation and release readiness testing.
• Strong knowledge of Salesforce platform testing practices including functional testing regression testing integration testing end-to-end testing user acceptance testing support production smoke testing and release validation.
• Strong understanding of Salesforce configuration and administration concepts including objects fields page layouts Lightning record pages flows validation rules approval processes profiles permission sets roles sharing rules reports and dashboards.
• Familiarity with Salesforce development and technical capabilities including Apex Lightning Web Components SOQL Salesforce Flow APIs platform events and integration patterns with the ability to design appropriate test coverage for technical changes.
• Ability to direct QA work across QA analysts developers analysts and configuration admins ensuring clear test planning work breakdown sequencing estimation dependency management and delivery accountability.
• Strong understanding of agile/scrum delivery practices including backlog refinement sprint planning daily standups sprint reviews retrospectives definition of ready definition of done and test execution management.
• Ability to interpret business requirements technical designs user stories acceptance criteria process flows data mappings and integration specifications and translate them into effective test scenarios and test cases.
• Experience with test management defect management traceability test evidence test reporting QA metrics and quality risk communication to technical and business stakeholders.
• Strong understanding of risk-based testing and the ability to prioritize test coverage based on business impact technical complexity user impact integration risk production defect history and release scope.
• Experience validating Salesforce security and access models including profiles permission sets role hierarchy sharing rules field-level security object permissions auditability and least-privilege access expectations.
• Experience testing integrations between Salesforce and internal or external systems using secure and governed approaches including data synchronization API-led event-driven batch and middleware-based patterns.
• Experience with test automation concepts and the ability to identify automation candidates collaborate on automation frameworks review automated test coverage and balance automated and manual testing approaches.
• Experience supporting CI/CD and release management practices including deployment validation environment readiness source control awareness build verification change control release signoff and post-deployment verification.
• Knowledge of Salesforce data concepts including standard and custom objects relationships data quality test data management data migration validation data reconciliation and reporting accuracy.
• Experience troubleshooting Salesforce defects and quality issues including automation errors integration failures configuration defects user access issues data problems regression gaps and environment-related concerns.
• Ability to develop and maintain QA documentation such as test strategies test plans test cases regression suites defect reports traceability matrices release validation checklists and support handoff materials.
• Ability to mentor and coach QA team members and cross-functional delivery team members on testing discipline acceptance criteria quality defect quality regression practices and continuous quality improvement.
• Ability to partner effectively with product owners business stakeholders scrum masters analysts architects technical leads developers configuration admins security integration data release management and operations teams.
• Knowledge of regulated environment expectations including privacy auditability data protection accessibility retention secure access protected information handling and evidence-based validation practices.
• Proficient communication and presentation skills for technical and non-technical audiences including the ability to explain quality risks test progress release readiness defect trends and delivery impacts clearly.
• Comfortable working in agile/scrum delivery models and able to operate within waterfall hybrid or governance-driven processes when required.

The extras:

• Masters degree in Information Technology Computer Science Systems Engineering Business Information Systems Quality Engineering or a related field.
• Salesforce certifications such as Administrator Platform App Builder Sales Cloud Consultant Service Cloud Consultant Experience Cloud Consultant Platform Developer I or other Salesforce certifications that demonstrate platform knowledge.
• Quality or agile certifications such as ISTQB Certified ScrumMaster Professional Scrum Master SAFe Agile Tester or similar certification.
• Experience supporting Salesforce in a regulated enterprise environment preferably healthcare insurance financial services or another environment with strong privacy auditability accessibility and data protection requirements.
• Experience with Experience Cloud Financial Services Cloud Data Cloud Marketing Cloud Agentforce/Einstein capabilities OmniStudio or other Salesforce cloud capabilities relevant to customer/member-facing and internal service workflows.
• Experience with Salesforce test automation regression automation API testing tools CI/CD pipeline validation test management tools defect management tools and reusable test asset management.
• Experience testing data migrations ETL processes data quality remediation integration workflows and reconciliation across Salesforce and enterprise systems.
• Experience working in a global delivery model or with blended internal vendor and offshore QA and development teams.

Location:
BCBSRI is headquartered in downtown Providence conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states pending approval from the Human Resources Department: Arizona Connecticut Florida Georgia Louisiana Massachusetts North Carolina Oklahoma Rhode Island South Carolina Texas Virginia
  

Our culture of belonging at Blue Cross & Blue Shield of Rhode Island (BCBSRI) is at the core of all we do and it strengthens our ability to meet the challenges of todays healthcare industry. BCBSRI is an equal opportunity employer.

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