Senior Renewals Representative

Hybrid- Austin TX

Thales is hiring an experience Senior Renewals Representative that will lead with ambition and determination ensuring customer relationships remain strong and fruitful. You will be an integral part of a team driving world-class renewals processes and setting the standard for excellence in customer success.

Key Areas of Responsibility

• Lead the strategic approach to account renewals identifying growth opportunities within the existing customer base.

• Play a pivotal and proactive role in managing the Renewals teams pipeline ensuring a smooth renewal process and optimizing customer experiences.

• Utilize your seasoned negotiation skills to engage with customers particularly at the senior executive level retaining their dedication to our services.

• Mentor junior team members sharing your expertise and contributing to the overall success of the renewals team.

• Innovate processes and strategies

• Coordinate and contribute to the development of critical revenue-retention strategies collaborating with cross-functional teams to improve customer success.

• Serve as an ambassador of the brand demonstrating leadership in crafting top-tier customer experiences.

Minimum Requirements

• Bachelors degree in Business or Marketing or another related field of study or equivalent work experience

• 5 years of experience in Renewals Sales Operations or Account Management.

• Ability to work independently with minimal supervision and manage distractions effectively

• Strong organizational and time management skills with proven ability to effectively juggle competing priorities

• Strong verbal and written communication skills

• Demonstrated ability to work with a sense of urgency

• Strong Attention to detail

• Demonstrated ability to establish strong internal and external working relationships

• Basic proficiency with Clari and/or SFDC (or other CRM system)

• Willing to travel to customer meetings and other internal cross functional meetings. Travel would be considered less than 5% of time

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

If youre excited about working with Thales but not meeting the requirements for this position we encourage you to join our Talent Community! can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

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Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer including disability/veterans.

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The reference Total Target Compensation (TTC) market range for this position inclusive of annual base salary and the variable compensation target is between

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including but not limited to the employees career path history competencies skills and performance as well as the companys annual salary budget the customers program requirements and the companys internal equity. Thales may offer additional benefits and other compensation depending on circumstances not related to an applicants status protected by local state or federal law.

(For Internal candidate if you need more information please raise HR request through MyThales)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents including the following:

Elective Health Dental Vision FSA/HSA Voluntary Life and AD&D Whole Group Life w/LTC Critical Illness Hospital Indemnity Accident Insurance Legal Plan Identity Theft and Pet Insurance

Retirement Savings Plan after 30 days of employment with a company contribution and a match and with no vesting period

Company paid holidays and Paid Time Off

Company provided Life Insurance AD&D Disability Employee Assistance Plan and Well-being Program