Senior Registration Associate Albany Memorial

Senior Registration Associate - Patient Access

Samaritan Hospital Albany Memorial Campus

Holiday and/or weekend rotation is required.

A two-week training period is required M - F 8a - 430p

The Senior Registration Associate provides oversight & support of the workflow & functions in accordance with level of experience education & standards. This colleague assumes an expanded role & increased responsibility including delegating to others and participating in the development & process improvement of policies & procedures. The Senior works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations and may partner with leadership with the selection orientation & performance feedback of the team. Additionally the Senior Registration Associate works cooperatively to ensure that key customer needs are being met & that we achieve operational & performance goals.

Responsibilities:

• Coordinates operational technical & / or clerical support services that enhance or improve coordination preparation & flow of the department process & core work.
• Plans & organizes workflows & prioritizes customers needs.
• May lead a small team; serves as a mentor.
• Creates & maintain procedural standards & records as appropriate for role.
• Develops & maintains educational programs for the team members including new employee orientation.
• Utilizes multiple system applications for data collection & management.
• Incorporates basic knowledge of Trinity Health policies practices & processes to ensure quality confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Helps to identify opportunities develop solutions & lead the team through resolution.

Minimum Qualifications

• High school graduate or equivalent / GED Minimum of three (3) years experience with competency in patient access pre-service & / or registration experience.
• Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

Additional Qualifications (nice to have)

• Previous Leadership Experience
• Knowledge of federal or state government agencies including but not limited to Medicare Medicaid VA or Charity Care programs or patient management & healthcare accounts receivable within the revenue cycle.

Pay range: $21.20-$31.90

Pay is based on experience skills and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.