Senior Regional Field Service Manager- West

The Senior Manager Regional Field Service is responsible for leading field service operations across the Western U.S. ensuring consistent high-quality service delivery while driving customer satisfaction operational performance and revenue growth. This role owns both day-to-day field execution and strategic customer engagement serving as a key partner to the commercial organization.

This position is part of the Service Organization located in the Western United States and will be fully remote. At Leica Biosystems our vision is to advance cancer diagnostics and improve lives. If you thrive in a collaborative leadership role and want to work to build a world-class Service organizationread on.

In this role you will have the opportunity to:

• Lead and develop the regional Field Service organization by managing Field Service Engineers across the Western U.S. setting clear expectations and driving capability engagement and talent development. Own hiring coaching and performance management to build a high-performing scalable team.
• Own service delivery and operational performance across the region ensuring consistent execution of installations preventative maintenance and break/fix activities. Drive key service KPIs (response time first-time fix productivity) while optimizing resources and cost-to-serve.
• Deliver a differentiated customer experience by building strong relationships with key accounts and proactively addressing needs. Lead escalations and use customer feedback and service data to drive continuous improvement.
• Drive cross-functional alignment to ensure seamless execution partnering with Sales Technical Assistance Center (TAC) and Service Operations to coordinate service activities and remove barriers. Ensure consistent high-quality delivery across teams.
• Lead continuous improvement using DBS principles applying structured problem solving and data to identify root causes and implement sustainable solutions.
• Support commercial growth and strategic customer management by identifying opportunities to expand service offerings and partnering with Sales to strengthen customer relationships.

The essential requirements of the job include:

• Bachelors degree with 9 years of experience or Masters degree with 7 years of experience within field service or a similar support function
• Minimum of 5 years management experience

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel 50-80% including domestic and international. May be required to travel on short notice and for extended periods.
• Must have a valid drivers license with an acceptable driving record.
• Must have a valid U.S. Passport.
• Ability to lift move or carry equipment up to 50 lbs.

It would be a plus if you also possess previous experience in:

• Diagnostics and/or Medical Device Industry.
• Experience in Lean Enterprise business system/environment including Daily Management Kaizen and structured Problem-Solving processes
• Leading teams and driving change in a global matrixed organization.

Leica Biosystemsa Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits atDanaher Benefits Info.

At Leica Biosystems we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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