Senior Reentry Program Manager

Senior Program Manager

Fully Onsite/In Person

San Jose CA

This is an in-person role with the expectation that staff report to a CEO site as the majority of participant interactions are conducted in person.

Anticipated deadline to submit application: September 8 at 12:00pm PST. Position may close early if application limit is met. Apply promptly for full consideration

The Opportunity

This position oversees the daily operations of a local sites vocational program ensuring fidelity to the program model and focus on continuous improvement. Includes leading the local team to meet program milestones recruit participants and support participant progress and manage participant-related data to inform decisions and achieve impact.

Develops and trains team members to best support participants and manages the vocational portion of the sites budget. Collaborates with local Social Enterprise leadership and team to support participants through transitional job training and workforce development.

As part of our mission we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States 8000-9000 people participate in CEO each year transitioning to employment that supports themselves their families and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country where over 30000 formerly incarcerated individuals have secured full-time employment since 1996.

What Youll Be Responsible For:

Program Operations

• Manage daily vocational operations at the local site and delivery of vocational services to participants ensuring effectiveness of vocational model delivery
• Support and enhance the participant experience
• Collaborate with the Social Enterprise team including local Site Supervisors and Social Enterprise leadership to maintain cohesion and communication between teams in delivering services to participants
• Monitor and manage overall office administration collaborating with internal teams to ensure CEO procedures and policies are implemented effectively and with fidelity
• Maintain relationships with local parole and probation bureaus district attorney offices and other program referral sources
• Collaborate and support CEOs Participant Resources department with building strategic partnerships and referral relationships with local organizations that provide holistic and complementary services for participants such as housing substance abuse etc.
• Troubleshoot incidents and challenges that arise working in concert with CEOs safety Employee Experience and Legal teams
• As needed support CEOs regional contracts team with data tracking and reporting
• Manage and ensure adherence to local sites vocational budget including SNAP and other performance based outcomes staff related costs and vocational OTPS
• As needed provide local presence and manage relationships with other community organizations in the reentry space
• Provide support as needed to CEOs regional Investment and/or fundraising teams

Program Performance

• Monitor and supervise site and team progress and effectiveness ensuring compliance with all organizational policies and procedures
• Manage team in usage of CEOs client relationship management system (CRM) to organize information perform forecasting and measure the performance of programming
• Evaluate the performance of all vocational program services and recommend areas to improve on an ongoing basis
• Manage the recording and tracking of data required by program management grant contractors and foundations by monitoring enrollment case files placement and retention metrics

Team Management Support

• Hire supervise and support a diverse high-performing local team to serve participants and achieve our local program outcomes
• Ensure ongoing engagement in learning on specific areas of program delivery supporting staff in obtaining the necessary resources and training needed to successfully carry out CEOs vision and mission
• Build environment of collaboration disciplined pursuit of goals and inclusion by fostering communication accountability and support across team members
• Coach and provide feedback to team members to drive employee performance and support team in gaining access to resources in areas of individual and team development
• Leverage employee insights and feedback to respond to needs and determine areas of individual and team development
• Model strong communication and collaboration between sites teams and departments
• Prioritize team-building culture-building and celebrations of individual and team accomplishment along with initiatives to develop a sense of shared purpose
• Model CEOs organizational values in management practice empowering employees to lead through CEO values
• Additional responsibilities as assigned including coverage for team members
• Manages a site with 6 total vocational staff and/or a higher level of complexity related to location contracts or other circumstances

Who You Are

• You have 5 years of growing leadership and program management experience successfully led a site through significant growth in program operations and impact
• Working knowledge of the criminal justice and workforce development systems
• Proficiency and experience in meeting performance based goals
• Proficiency and experience collecting analyzing and applying data to drive program strategy and decision making
• Comfortable with technology including Google Suite and Salesforce
• Serves as an exemplary model of CEOs values and living CEOs management philosophy
• You have a deep dedication to social justice criminal and/or economic justice
• You have the ability to motivate and inspire others to achieve their goals helping individuals identify capitalize upon and apply their strengths
• You have attention to detail and strong project management capabilities
• You have demonstrated practice of regularly collecting analyzing and applying data to drive program strategy and decision making
• You have a high level of personal integrity and commitment to excellence and deep impact
• You have the ability to identify anticipate and analyze potential problems and solutions and decide on and implement a course of action

Compensation

The salary range for this position is $94000.00 - $100000.00 an effort to be both equitable and transparent CEOs compensation philosophy considers a variety of factors including but not limited to experience internal equity and home office location in making a final determination on our salary offer.

We recognize that salary is a part of the overall compensation package and also provide a comprehensive benefits package including medical and dental coverage as well as professional development opportunities to our staff.

We also offer paid parental leave participation in a retirement plan sick and vacation leave paid holidays and more. We are a workplace that promotes continual learning and teamwork offering lunch and learns team outings holiday gatherings and more for our staff.

More About Us

Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves their families and their communities. People who are justice involved are highly encouraged to apply for vacant positions at all levels. CEO is committed to the CROWN Act and creating an open space where our employees can present as their true authentic selves.

All qualified applicants will be considered for employment without unlawful discrimination based on race color religion national origin sex age gender gender identity disability marital status sexual orientation military status prior record of arrest or conviction citizenship status current employment status caregiver status or any other category protected by federal state or local law. We value diverse experiences including with regard to educational background and justice system contact.

Please note that due to the volume of resumes received we are unable to contact each applicant regarding the status of each position or reply to candidates inquiries via phone or email.