Senior Quality Manager, Applied AI

AI is changing how the world communicates and LILT is leading that transformation.

Were on a mission to make the worlds information accessible to everyone regardless of the language they speak. We use cutting-edge AI machine translation and human-in-the-loop expertise to translate content faster more accurately and more cost-effectively without compromising on brand voice or quality.

At LILT we empower our teammates with leading tools global collaboration and growth opportunities to do their best work. Our company virtuesWork together win together; Find a way or make one; Dance in the customers shoes; Quicker than they expect; Quality is Job 1guide everything we do. We are trusted by Intel Corporation Canva the United States Department of Defense the United States Air Force ASICS and hundreds of global Enterprises. Backed by Sequoia Intel Capital and Redpoint were building a category-defining company in a $50B global translation market being redefined by AI.

• Ensure Workflows Are Built for Quality

  • Outcome: Every Applied AI deliverable ships with measured quality: rater agreement meets agreed thresholds per dimension rubric scores are reproducible across raters and reported quality figures hold up under customer audit.

• Own Technical Tooling & Quality Infrastructure

  • Outcome: Quality metrics for every active program (defect rate acceptance rate rework reviewer reliability throughput SLA adherence) are available without manual compilation and systemic quality issues are detected from workflow data before a customer reports them.

• Own Operational Quality at Scale

  • Outcome: Concurrent programs meet their quality targets within agreed cost and throughput. Acceptance rates hold at or above target rework declines over time and standard QC on standardized workflows is executed and interpreted by Production staff without Quality Manager involvement by the end of the second quarter in role.

• Delivery sign-off: Every deliverable has a documented go/no-go decision before shipping based on programmatic QA and a readiness memo with flags. Post-sign-off quality escapes stay below an agreed threshold and each escape results in a documented process change.

• Own Customer Quality Remediation

  • Outcome: Customer quality disputes are closed with quantitative analysis normally at first response. Re-adjudication completes within SLA recurring defect classes decline release over release and annotator integrity issues are detected internally before they reach a deliverable.

• Education: B.S./M.S. in a quantitative field (CS Statistics Data Science Engineering Linguistics HCI) or equivalent practical experience.

• Applied AI / evaluation experience: 6 years building or operating quality programs for ML/LLM systems (data labeling benchmark creation model evaluation or human-in-the-loop pipelines).

• Quality systems leadership: Proven ability to design and run end-to-end quality frameworks (rubrics sampling plans QC gates acceptance criteria escalation paths) across multiple concurrent programs.

• Measurement & statistics: Strong grasp of reliability and agreement methods (e.g. Krippendorffs α Cohens κ) power/sample-size intuition error analysis and reporting for executive stakeholders.

• Rater/annotator operations: Experience with calibration adjudication targeted retraining drift monitoring and integrity/fraud detection in high-throughput human evaluation programs.

• Tooling & automation: Hands-on with labeling/eval tooling (e.g. Label Studio or similar) and designing deterministic validations; comfort partnering with engineering/research to implement quality instrumentation.

• Data governance: Strong understanding of dataset/version management traceability privacy/compliance constraints and audit-ready documentation for deliverables.

• Stakeholder management: Excellent written and verbal communication; able to translate ambiguous research goals into measurable quality targets and negotiate tradeoffs with Applied AI product and external partners.

• Fluency in multiple human languages.

• Proficiency in a programming language and experience working with modern AI frameworks.

This position is based in our Boston office and will be expected to work in the office in a hybrid capacity. LILT is hybrid with hubs in SF NY Indianapolis Boston London and Berlin.

Authorization to work in the U.S. is a precondition of employment.

• Boston (highly preferred)

• Others: SF Bay Area New York Indianapolis London

Our founders Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley they both worked on language technology to make information accessible to everyone. While together at Google they were amazed to learn that Google Translate wasnt used for enterprise products and services inside the quality just wasnt there. So they set out to build something better. LILT was born.

LILT has been a machine learning company since its founding in 2015. At the time machine translation didnt meet the quality standard for enterprise translations so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services LILT has prioritized investments in Large Language Models human-in-the-loop systems and now agentic AI.

With AI innovation accelerating and enterprise demand growing the next phase of LILTs journey is just beginning.

What sets our platform apart:

• Brand-aware AI that learns your voice tone and terminology to ensure every translation is accurate and consistent

• Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing

• 100 native integrations with systems like Adobe Experience Manager Webflow Salesforce GitHub and Google Drive to simplify content translation

• Human-in-the-loop reviews via our global network of professional linguists for high-impact content that requires expert review

• Featured in The Software Reports Top 100 Software Companies!

• LILT makes it onto the Inc. 5000 List.

• LILTs continues to be an intellectual powerhouse holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.

• Check out all our news on our website.

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LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individuals race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

Required Experience:

Manager