Senior Quality and Configuration Specialist

At Elara Caring we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals providing the Right Care at the Right Time in the Right Place.

Job Description:

Senior Quality and Configuration Specialist

At Elara Caring we care where you are and believe the best place for your care is where you live. We know theres no place like home and thats why our teams continue to provide high-quality care to more than 60000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Senior Quality and Configuration Specialist. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer delivering unparalleled care we need Senior Quality and Configuration Specialist with commitment and compassion. Are you one of them If so apply today!

Why Join the Elara Caring mission

• Work in a collaborative environment
• Be rewarded with a unique opportunity to make a difference
• Competitive compensation package
• Tuition reimbursement for full-time staffand continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical dental and vision benefits
• 401(K) with employer match
• Paid time off paid holidays family and pet bereavement
• Pet insurance

As a Senior Quality and Configuration Specialist youll contribute to our success in the following ways:

• Objectively evaluates their current As Is state by surveying interviewing and/or conducting focus groups with constituents from across the organization.
• Provides excellent customer service to the clients and internal staff while demonstrating a sense of urgency and expert knowledge.
• Conducts training of new hires and current staff to ensure that staff are educated on HCHB navigation and workflow assigned to each responsible position.
• Develops resources (manuals job aids helpful tools) for the service lines as it relates to HCHB and Forcura.
• Oversees the administration configuration integration and maintenance of critical 3rd-party client-facing business applications and interfaces.
• Assists in selection and implementation of new applications as well as upgrades patches and new releases to existing applications.
• Develops project plans and monitors the tracking/reporting status of assigned projects/tasks issues and risks.
• Participates in strategic level discussions to identify opportunities for the organization to leverage technology for improved accuracy and efficiency.

What is Required

• Bachelors Degree in Business Administration Healthcare Administration or other relevant field or 8 years of equivalent experience in lieu of a degree.
• 3 years experience in Home Health or Hospice
• 3 years experience with HomeCare HomeBase
• Prior experience in implementing business process reviews
• Experience mapping current and desired processes in detail showing various process steps and who is performing each step

You will report to the Vice President of Quality and Configuration.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process please submit a request via email at

Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors including qualifications skills competencies and relevant experience. Elara offers a broad range of benefits. Learn more at Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.