Senior Project Manager (Strategic Delivery & Transformation)

Role Overview

• We are seeking a high-impact Senior Project Manager who thrives in ambiguous environments can navigate complex stakeholder landscapes and operates as a self-starter with minimal supervision. This role requires an individual who can bring clarity to uncertainty drive outcomes end-to-end and influence without authority across diverse teams.

Key Responsibilities

1. Delivery Leadership

• Own end-to-end project/program delivery across multiple workstreams
• Translate ambiguous business objectives into structured execution plans
• Drive delivery with strong focus on timelines quality risk and business outcomes
• Ensure measurable outcomes aligned with strategic goals

2. Stakeholder Management

• Manage and influence senior difficult and cross-functional stakeholders (internal & external)
• Act as a trusted advisor to leadership ensuring alignment and transparency
• Navigate conflicts resolve escalations and maintain stakeholder confidence under pressure

3. Operating in Ambiguity

• Define structure governance and priorities where processes are not well-defined
• Bring clarity to uncertain requirements and evolving scope
• Make informed decisions with incomplete data balancing speed and risk

4. Self-Driven Execution

• Operate independently with minimal direction or handholding
• Proactively identify gaps risks and opportunities
• Drive initiatives from concept to closure without dependency on constant oversight

5. Governance & Risk Management

• Establish robust governance frameworks and reporting mechanisms
• Identify assess and mitigate delivery operational and stakeholder risks
• Drive accountability across teams with clear ownership and metrics

6. Cross-Functional Coordination

• Collaborate across business IT vendors and third-party partners
• Align diverse teams toward a common delivery objective
• Ensure seamless coordination across global and distributed teams

Required Skills & Experience

• 12 years of experience in Project/Program Management (IT/Transformation environments preferred)
• Proven track record managing high-complexity multi-stakeholder initiatives
• Strong experience working in ambiguous fast-changing environments
• Exceptional stakeholder management and influencing skills (including senior leadership)
• Demonstrated ability to handle difficult conversations and drive outcomes
• Strong decision-making ability under uncertainty
• Experience driving large-scale transformations / ASM / AMS / Digital / IT delivery programs

Key Competencies

• Self-Starter Mindset: Proactive ownership-driven doesnt wait for direction
• Resilience: Comfortable dealing with ambiguity pressure and setbacks
• Executive Communication: Crisp structured messaging for leadership audiences
• Problem Solving: Break down complex problems into actionable plans
• Influence Without Authority: Ability to align diverse stakeholders
• Accountability: Outcome-focused not activity-driven

Preferred Qualifications

• Experience in global delivery models (onsite offshore)
• Exposure to enterprise transformations / BOTT / large deal transitions
• Strong understanding of ITSM Agile or hybrid delivery models
• PMP / PRINCE2 / Agile certifications (nice to have)

Outcome Expectations

• Brings order to chaos and drives clarity in complex engagements
• Successfully delivers programs with minimal supervision
• Builds strong stakeholder trust even in challenging environments
• Consistently delivers on-time within scope and with measurable business impact