Senior Project Manager – Class Action & Remediation

This is a remote position.

• Serve as a primary operational point of contact for clients building strong relationships and ensuring project requirements and expectations are clearly understood and met.
  
• Lead complex Remediation and Class Action administration projects from planning through completion ensuring deliverables are completed on time within budget and according to established quality standards.
  
• Manage project financial performance including budget and estimate review monthly revenue forecasting invoice review and achievement of established financial objectives.
  
• Provide guidance to other Project Managers regarding project forecasting budgeting and invoice accuracy.
  
• Coordinate cross-functional resources including sales representatives data analysts web developers call center teams disbursement specialists claims analysts and other operational personnel.
  
• Continually monitor project progress identify potential issues establish contingency plans and adjust resources and priorities as necessary.
  
• Delegate responsibilities effectively and ensure project assignments and internal requests are completed accurately and within required deadlines.
  
• Develop and maintain effective internal communication strategies that keep project teams and management informed of project status priorities risks and issues.
  
• Manage and resolve difficult or sensitive client situations using sound judgment professionalism and a solutions-oriented approach.
  
• Recruit train supervise coach and evaluate project staff while fostering a collaborative high-performing team environment.
  
• Develop team members through ongoing coaching training and guidance.
  
• Support succession planning and the development of a strong internal talent pipeline.
  
• Identify opportunities to improve processes controls workflows and procedures to increase efficiency quality profitability and client satisfaction.
  
• Partner with business and operational leaders to develop and implement best practices and streamline service delivery.
  
• Use data and analytical methods to identify issues evaluate performance solve problems and support sound business decisions.
  
• Collaborate across Client Services Sales and operational teams to maintain high service standards while supporting revenue efficiency and profitability goals.
  

• Extensive project management and client-facing experience including responsibility for complex projects competing priorities and cross-functional teams.
  
• eDiscovery and significant hands-on experience with Relativity and/or RelativityOne.
  
• Bachelors degree in management or a related discipline or equivalent relevant industry experience preferred.
  
• Juris Doctor (JD) Master of Business Administration (MBA) or similar advanced degree preferred.
  
• Project Management Professional (PMP) certification through the Project Management Institute (PMI) preferred.
  
• Prior experience in banking or financial services preferred.
  
• Demonstrated experience managing project budgets forecasts timelines resources deliverables and client expectations.
  
• Strong leadership and people-management skills including experience coaching developing and supervising team members.
  
• Excellent planning organizational analytical and critical-thinking skills.
  
• Ability to manage multiple complex and shifting priorities while maintaining attention to detail and quality.
  
• Strong problem-solving skills with the ability to anticipate risks evaluate alternatives and develop contingency plans.
  
• Ability to delegate effectively and ensure work is completed on time within scope and according to quality standards.
  
• Strong technical aptitude and excellent computer skills.
  
• Outstanding written and verbal communication skills including the ability to communicate complex project information clearly to clients project teams and senior stakeholders.
  
• Ability to work effectively with a high degree of independence judgment and accountability.