Senior Program Manager, Physical Security, Worldwide Grocery Stores Asset Protection

The Sr. Program Manager Physical Security owns the Worldwide Grocery Stores (WWGS) global strategy architecture and execution of enterprise physical security programs across a distributed retail distribution and facilities footprint. This role operates at the intersection of physical security cybersecurity and enterprise technology leading large-scale initiatives that protect people assets and operations.

The successful candidate defines long-term vision drives global standardization and influences senior stakeholders across Asset Protection Information Security IT Legal and Operations. They are accountable for building and managing scalable resilient and data-driven security ecosystems while optimizing multi-million-dollar investments and leading high-performing teams and vendors worldwide.


Key job responsibilities
1. Global Strategy & Organizational Leadership:
- Define and own the multi-year vision and roadmap for enterprise physical security aligning with business growth and risk priorities.
- Establish global design standards for security systems ensuring scalability interoperability and security-by-design principles.
- Serve as a senior advisor to the Director of Asset Protection the Asset Protection team and global stakeholders on risk posture emerging threats and technology innovation.
- Lead cross-functional initiatives that converge physical security cybersecurity fraud prevention and operational risk.
- Build mentor and scale high-performing teams while fostering a culture of accountability ownership and continuous improvement.

2. Enterprise Security Architecture & Engineering:
- Own the architecture of enterprise security systems including:
- Video surveillance (IP cameras VMS/NVR cloud-native platforms)
- Access control systems (credentialing identity integrations badging infrastructure)
- Intrusion detection alarms and central monitoring systems
- Define reference architectures for all Asset Protection technologies while integrating physical systems with enterprise IT infrastructure.
- Ensure reliability redundancy and high availability for mission-critical systems at global scale.
- Lead design reviews and provide technical guidance for complex CCTV alarm video AI and access control deployments.

3. Converged Technology & Systems Integration:
- Drive deep integration between physical security platforms and enterprise systems (HRIS POS IAM incident management) through APIs and event-driven architectures.
- Apply advanced networking concepts (TCP/IP VLAN segmentation VPNs firewalls bandwidth optimization) to ensure secure connectivity.
- Partner with Engineering and Information Security teams to standardize device onboarding identity management and secure communications across IoT ecosystems.
- Lead enterprise initiatives to modernize security infrastructure using cloud-native and hybrid architectures.

4. Data AI and Automation:
- Champion adoption of AI/ML-driven video analytics including object detection anomaly detection and behavioral analysis.
- Define enterprise data strategies that leverage security telemetry for predictive risk detection and operational optimization.
- Build KPI frameworks and executive dashboards to measure program effectiveness system health and incident reduction.
- Drive automation of workflows (incident response monitoring alerting) to improve scalability and cost efficiency.

5. Cybersecurity & Enterprise Risk Management: Ensure all physical security systems adhere to enterprise cybersecurity standards including:
- Identity and Access Management (IAM) MFA and SSO
- Encryption (in transit and at rest)
- Vulnerability management and patching lifecycles
- Device hardening and zero-trust principles
Partner with Information Security to conduct risk assessments penetration testing and compliance reviews and Lead threat modeling and mitigation strategies across converged security environments.

6. Program Ownership & Global Operations:
- Own end-to-end delivery of global physical security programs including deployment maintenance and lifecycle management.
- Drive standardization across regions to reduce complexity and improve supportability.
- Establish operational excellence frameworks including SLAs uptime targets and response metrics.
- Ensure business continuity through disaster recovery planning and resiliency strategies.

7. Vendor Strategy & Large-Scale Execution:
- Develop and execute global vendor strategies including selection contract negotiation and performance management.
- Manage system integrators and technology providers to ensure alignment with enterprise standards.
- Oversee large-scale multi-site deployments from design through commissioning and operational handoff.
- Drive continuous improvement through vendor scorecards and performance metrics.

8. Financial Ownership & Business Impact:
- Own a multi-million-dollar global budget across CapEx and OpEx.
- Optimize total cost of ownership through lifecycle management consolidation and strategic sourcing.
- Build business cases and ROI models for security technology investments and transformation initiatives.
- Continuously evaluate trade-offs between cost risk and operational efficiency.

9. Investigations Guarding and Executive Protection:
- Establish global standards for corporate investigations ensuring consistency and legal compliance.
- Oversee complex investigations involving theft fraud and workplace misconduct.
- Own guard force strategy including staffing models performance metrics and contract optimization.
- Lead executive protection strategy including threat assessments travel security and crisis response coordination.


A day in the life
At Amazon Retail Asset Protection spans safety environmental investigations loss prevention GSOC and analytics. The Manager of Physical Security connects these into a unified global ecosystemdriving strategy architecture and execution to protect people assets and operations.

Each day focuses on translating real-time data into actionmonitoring system health assessing risk trends and ensuring security technologies enable proactive not reactive responses. The role balances strategic leadership with deep technical engagement partnering across Information Security Engineering and Operations to integrate video access control alarms and data systems.

Success is defined by scalable executiondelivering global programs optimizing vendors and investments and leveraging AI and analytics to predict risk improve performance and build resilient future-ready security systems.


About the team
The WFM Asset Protection team is a highly integrated multidisciplinary group responsible for safeguarding people assets operations and brand integrity across a diverse and complex environment spanning stores distribution centers micro-fulfillment and production facilities across the U.S. Canada and the U.K.

This team brings together expertise across:
- Safety & Occupational Health Managing OSHA compliance injury prevention PPE programs and workplace safety initiatives that protect team members and customers alike.
- Environmental Programs Ensuring responsible management of hazardous materials regulatory reporting certifications and sustainability-aligned practices.
- Audit & Compliance Driving accountability through store safety inspections operational audits and continuous improvement programs.
- Training & Engagement Equipping teams with critical skills such as de-escalation emergency response theft prevention and operational readiness through structured learning and SOP development.
- GSOC & Business Resiliency Monitoring global risks and coordinating response to incidents ranging from severe weather and civil unrest to critical emergencies and store disruptions.
- Loss Prevention & Investigations Protecting assets through advanced security technology investigations fraud prevention organized retail crime mitigation and law enforcement partnerships.
- Data & Technology Leveraging AI/ML analytics platforms and reporting tools to identify risk patterns measure program effectiveness and drive data-informed decision making.

What makes this team unique is its ability to operate seamlessly across these disciplinesconnecting intelligence field execution and strategic planning into one cohesive function. The result is a proactive insight-driven organization that not only responds to risk but anticipates and prevents it.

At its core the team is united by a single mission:
to create safe secure and resilient environments where team members can thrive and customers can shop with confidence.


- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 5 years of experience in physical security corporate security or asset protection with increasing scope and responsibility
- 3 years of experience designing and operating enterprise-scale security systems
- Proven experience leading global programs and influencing senior stakeholders
- Strong understanding of IP-based security systems and enterprise networking fundamentals
- Demonstrated experience managing large budgets vendors and cross-functional initiatives

- Experience with AI/ML technologies
- CISSP CISA CISM or other security certification
- MBA in information technology Security Management Business or related field
- Experience with enterprise CCTV access control and analytics platforms
- Knowledge of cloud-based and hybrid security architecture
- Experience integrating security platforms via APIs and event-driven systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX AUSTIN - 115600.00 - 160000.00 USD annually
USA TX Austin - 115600.00 - 160000.00 USD annually