Senior Professional Services Engineer in MPS (Hybrid)

Modern IT is a new kind of MSP: more intentional more informed and more inspired. Founded on the belief that todays business needs require differentweverewritten the rules of IT against tool sprawl and hardware that creates more headaches than help. Our ideology is simple: IT should put people and business into motion not stand in the way. By thoughtfully putting services over servers training and trust over technology and heartbeats over hardware we help harmonize people and processes and create IT ecosystems that foster calm spur confidence and energize people in the right direction: forward.

Modern IT is a platform-centric managed services provider that propels businesses into the digital age through strategic partnerships with Microsoft and ConnectWise. With a global clientele and a distributed team we are positioned at the forefront of innovation and operational excellence.

TheProfessional ServicesEngineer is the face of Modern IT in the field. When a client is cutting over to new infrastructure refreshing their devices or standingupa new network environment they are experiencing Modern IT in the most visible tangible way. What happens in those moments - how cleanly the work is executed how clearly expectations are set how well the environment is documented and handed off - shapes what the client believes about us long after the project closes.

At Modern IT we believe this work demands more than technical execution. It demands someone who thinks about quality client communication and continuous improvement in equal measure. We are building a Professional Services team led by engineers who combine technical depth deployment precision field leadership and a commitment to leaving every environment better than theyfound it.

Through disciplined execution and healthyutilization this role directly generates the non-recurring revenue that Professional Services is planned to deliver

This role is for the seniorProfessional Servicesengineer who has seen enough sloppy deployments to know there is a better way.

You may already be the person clients trust most onsite - the one who asks good questions before touching anything who labels cables without being asked who flags a scope issue before it becomes a project blowup. You enjoy the technical challenge of deployment work but you also take pride in how the engagement feels from the clients side.

You do not want to spend your career executing deployments that are forgotten by the next quarter. You want to builda track recordof clean handoffs satisfied clients and projects that close on time and on budget. You care about documentation because you understand that what is not captured does not exist.

You are also someone who wants to grow and you recognize that the bestProfessional Services engineertoday understand not just hardware and networking but endpoint management identity device lifecycle and how all of it ties back to the clients long-term environment health.

If you are energized by field execution client trust technical ownership and the opportunity to set a higher standard for how MSP project delivery looks and feels this role was built for you.

• DepartmentalScorecards:
  Maintain a thorough understanding of all PS Team KPIs including an understanding of the importance of each KPI and KPI target including the following:
• Number of Open Projects
• Number of Projects Closed
• Number of Open Overbudget Projects
• Number of Open Onboarding Projects
• Billable Hours Backlog
• Nonbillable Hours Backlog
• CSAT Score
• Role SpecificScorecards:
  Maintain a thorough understanding of all Role Specific KPIs including an understanding of the importance of each KPI and KPI target including the following:
• 85% Billable Utilization
• 100% Effective Utilization
• Contributor Hours trending down
• Overbudget Projects trendingdownward
  

Professional Services Project Engagements:

• Provide remote and onsite client services
• Complete projects on schedule and on budget
• Adhere toestablishedproject processesincluding:
• Successfully complete PE tasks in the project intake process
• Project planning and preparation
• Delivery of equipment for projects
• Equipment setup and configuration
• Executetimelymaintenance windows for cutovers
• Provide afterhours project services as necessary
• Confirmation of technical alignment post project
• Manage scope creep andadditionalproject service requests
• Completion of project technical documentation
• Maintain project status documentation
• Time entry and tracking in PSA
• Acquirevendor support as necessary
  

Network Infrastructure

• Deploy and troubleshoot LAN/WAN infrastructureincluding switches routers firewalls and wireless access points.

• Perform network assessments andvalidateconnectivity requirements before and after deployment.

• Coordinate with ISPs third-party vendors and client stakeholders to resolve connectivity issues without delay.

• Maintainaccuratechange recordsincluding updated onsite photos of newly deployed equipment.
• Lead P1 incident coordination at client sites to ensure fast recovery and minimal downtime.

Manage Onsite Subcontractors

• Perform onsite walkthroughs tovalidatethat vendor work meets Modern IT standards.
• Flag deficiencies drive remediation and formally sign off on subcontractor deliverables before project handoff.
• Maintain complete subcontractor documentationincluding labeling photos and as-built records.

Documentation and Knowledge

• Update project documentation after every deployment withaccurateas-built records lessons learned and outstanding items.
• Create and improvedeploymentrunbooks client-specific environment notes and troubleshooting guides that compound value across the PS team.
• Maintain high-quality PSA data in ConnectWise including time entries task notes scope changes and project status.

Meeting Rhythm

• Participate in the PS daily huddle weekly department meeting and scheduled 1:1s
• Attend New Project KT meetings with the Design Desk andvCIOfor each assigned project
• Hold regular sync-ups with the PM to verify schedule and budget status; support or lead client project status meetings as needed
• Contribute subject matterexpertiseto the bi-weekly Standards Committee

Solutions Design Validation

• Peer review proposals tovalidatesolution designs before they are sold
• Provide solutions designassistanceto the Design Desk as needed

Must Have

• 7 years of experience in IT deploymentproject engineeringor systems integration roles including time leading onsite engagements.
• Demonstrated hands-on experience with Microsoft Intune including endpoint enrollment policy configuration and deployment troubleshooting.
• Hands-on experience with Ubiquiti UniFi and Cisco Meraki platforms.
• Strong networking fundamentalsincluding TCP/IP VLANs routing switching firewalls wireless DNS DHCP and WAN/LAN troubleshooting.
• Experience with Entra ID Autopilot and Microsoft 365 environments including hybrid identity configurations.
• Proven ability to communicate clearly with clients stakeholders and subcontractors of varying technical backgrounds especially under pressure.
• Proven Track Record:Demonstratesa history of achieving organizational goals whilemaintaininghigh levelsof operational success and client satisfaction
• Ability to manage multiple concurrent tasks and remain composed in high-pressure onsite environments.
• Willingness and ability to travel regularly to client sites in the Southern California region.
• Strong documentation discipline - time entries project notes as-built records and change documentation completed accurately and on time.
• Microsoft platform: MD-102 (Endpoint Administrator) AZ-104 (Azure Administrator) MS-900 AZ-900 or equivalent hands-on experience.
• Networking: CompTIA Network CCNA UniFi/Ubiquiti Academy or Cisco Meraki certification.
  

Preferred Certifications & Platform Experience

• Service operations: ConnectWise University ConnectWise PSA certification or equivalent hands-on PSA experience.
• MSP or Professional Services background with experience managing client-facing engagements in a managed services environment.
  

Modern IT is building a new kind of MSP: one that combines human-centered service platform discipline operational maturity and practical AI adoption.

This is an opportunity to join a team that believes frontline IT should be done by strong technical talent not treated as entry-level work. You will get real AI tools real mentorship from senior engineers and a clear growth path toward the Senior ROC Engineer role.

If you want to solve real problems deliver great client experiences and grow your skills inside a modern service model this role gives you that opportunity.

Estimated Market Salary Range:$110000 $130000annually. This range reflects current market benchmarks and is provided for transparency. The final compensation package will bedeterminedbased on experience skills and internal compensation guidelines.

Modern IT offers a comprehensive benefits package designed to support employee wellbeing financial security and worklife balance. Full-time employees are eligible for the following benefits:

Health & Insurance Benefits

• Medical insurance (HMO PPO Nationwide and High-Deductible Plan options)

• Coverage effective Day 1

• Modern IT contributes toward employee and dependent premiums

• Basic Life and AD&D insurance

• Optional supplemental Life and AD&D insurance (employee spouse/domestic partner children)

• Long-Term Disability insurance (employer-sponsored; effective after 3 months)

• 60% of earnings up to $10000/month

• Optional Dental and Vision insurance (effective Day 1 ifelected)

Health & Wellness Programs

• Medical Flexible Spending Account (FSA)

• Health Savings Account (HSA) for HDHP participants

• Health Advocacy Program (24/7 support for claims billing scheduling coordination)

• Employee Assistance Program (confidential counseling and resources)

Additional Voluntary Benefits

• Critical Illness Accident and Disability coverage

• Perks at Work (discounts on travel electronics home goods etc.)

• Adoption Assistance Program (up to $1500 reimbursement)

• Commuter Benefits Program (pre-tax transit/parking)
  

Time Off & Holidays

• 80 hoursof PTO per anniversary year (for new full-time employees)

• 6 paid sick days per anniversary year

• 7 paid company holidays

• Up to 2 floating holidays per calendar year
  

Retirement

• 401(k) plan with employer match

• Eligibility begins the first day of the month following 3 months of employment
  

If you are an engineer who takes ownership communicates clearly and wants to grow inside a modern AI-enabled ROC we would love to talk.

This role is for someone who wants to build improve and create real impact not just execute tickets.


Equal Opportunity Employer: Modern IT is an Equal Opportunity Employer and does not discriminate on the basis of race color religion sex gender identity or expression sexual orientation national origin age disability veteran status or any other protected status under applicable law.

2100 Arrow Hwy La Verne CA 91750 1

Required Experience:

Senior IC