Senior Product Support Engineer

About Veeco
You probably dont realize it but what we do at Veeco touches the lives of every person every day. Its a bold statement but its true. From the smartphones in our pockets that access the worlds collective knowledge to the cloud-based services where all that information lives to high-speed wireless communication and computing power needed to drive artificial intelligence augmented and virtual reality gaming and so much more our technology is all around us.

We design develop manufacture and service highly complex cutting-edge machines used by our customers to create the essential devices that drive the digital age connect the world and improve the human experience. Along with the worlds leading technology companies many of which are household names we help solve their most difficult material science challenges enabling technologies for a more connected sustainable and convenient world.

Were looking for material difference-makers to join our growing team. Interested Learn more at is seeking a Senior Product Support Engineer to provide engineering-level support to customers customer support personnel and field support teams responsible for diagnosing troubleshooting repairing and debugging Lithography and Laser Annealing products. This role responds to escalated hardware and software issues that first-line field service teams are unable to isolate or resolve. The ideal candidate is a proactive technical professional with strong problem-solving skills customer service experience and expertise in system-level software debugging using techniques such as debug and trace output analysis. The Software Product Support Engineer will lead the local team by analyzing incoming issues developing action plans tracking progress and ensuring customer satisfaction.