Senior Product Owner (Secret Clearance)

Please note: This role is contingent upon contract award. While it is not an immediate opening we are actively conducting interviews and extending offers in anticipation of the award.

ICF is seeking a Senior Product Owner to lead product vision roadmap development and delivery alignment for a complex federal ServiceNow program. This role supports multiple workstreams and serves as the primary connector between mission stakeholders delivery teams and technical leads to ensure that priorities are clearly defined sequenced and delivered with discipline.

The ideal candidate brings a strong product mindset deep Agile delivery experience and enough business analysis fluency to help shape requirements refine scope and keep work moving from concept through release. You will partner closely with stakeholders to translate mission needs into epics features user stories acceptancecriteria and roadmap decisions that support a scalable out-of-the-box-first ServiceNow environment.

Job Location:Remote work is authorized.Must support US Eastern time zone working hours.Preference to candidates who live in the Washington DC metro area.

*If you accept this position you should note that ICF doesmonitoremployee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

What You Will Do

• Communicate the product visionintegratedroadmap and prioritizationapproach for ServiceNow capabilities andworkstreams

• Translate stakeholder needsmissionobjectives and user feedbackintomeasurable product outcomes epics features roadmap priorities and release objectives

• Leadproduct discoveryrequirements elicitation refinement and prioritization sessions with business and technical stakeholders

• Define andmaintainepics and features and ensure user stories acceptance criteria and supporting documentation are sufficiently refined for delivery

• Facilitate product-priority decisions by balancing mission value user impact technical feasibility risk dependencies and long-term sustainment

• Partnerwith architects developers testers business analysts and operational leads to ensure proposed capabilities arefeasible testable and aligned with intended product outcomes

• Ensure the backlog is prioritized and sufficiently refined for sprint planning and coordinate product decisions affecting releases and cross-workstream dependencies

• Evaluate proposed enhancements against out-of-the-box ServiceNow functionality platform standards upgradeability and sustainment objectives

• Monitor delivery progress against roadmap priorities and escalate risks blockers dependencies and decisions that may affect product value or scope

• Collaborate with stakeholders on user acceptance testing change readiness communications release planning and adoption

• Support governance activities that protect platform healthscalabilityupgradeability and long-term sustainment

What You Must Have

• Must be a U.S. citizen andpossessan active Secret security clearance as required by the federal contract

• Bachelors degree in business information systems computer science public administration or a related field

• 6 years of experience in product ownership product managementbusiness analysisor related Agile delivery roles

• 3 years of experience supporting ServiceNow or a comparable enterprise workflow platform. Candidates without direct ServiceNow experience mustdemonstratetransferable experience in workflow configuration service-management processes and platform-based modernization
  

What We Would Like YouToHave

• 6 years of experience translating mission and user needs into epics features prioritizedoutcomesand delivery-ready artifacts

• Experience collaborating with architects developers testers and business analysts operational leads and mission stakeholders across multiple workstreams

• Experience using Agile delivery and collaboration tools such as ServiceNow Agile DevelopmentJira and Confluence or similar tools

• Experience supporting ServiceNow ITSM CSM HRSD ITOM ITAM App Engine or related modules

• Strong understanding of Agile delivery methods such as Scrum or Kanban

• Experience writing user stories acceptance criteria process flows and other requirements documentation

• Demonstrated experience owning or shaping product vision roadmap and backlog prioritization in a complex multi-workstream environment

• Familiarity with ServiceNow configuration workflow automation integrations release governance and out-of-the-box first implementation practices

• Experience supporting enterprise modernization platform rationalization or shared services transformation or product consolidation

• Experience defining product outcomes success measures or performance indicators

• Experience applying value risk dependencies user impact and effort to product-prioritization decisions

• Familiarity withSAFeor other scaled Agile delivery models

• Familiarity with process modeling tools such as Visio orLucidchart

• Experience mentoring analysts or junior product owners

• Prior experience in a federal contracting environment

Professional Skills:

• Strong analytical facilitation negotiation communication and stakeholder-management skills

• Ability to communicate product vision priorities tradeoffs risks and delivery outcomes to technical and nontechnical audiences

• Ability to organize and prioritize competing needs across multiple workstreams in a fast-paced delivery environment

• Sound judgment and the ability to make orfacilitatetimelydecisions when stakeholder priorities scope technical constraints or delivery risks conflict

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At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.