Senior Product Manager Web, Mobile App & CRM

Senior Product Manager Web Mobile app and CRM
Ownership Experience Commercial Digital Americas

Mahwah NJ (on-site)

At Volvo our mission is to be the worlds most progressive and desired premium car company dedicated to simplifying peoples lives. Were seeking talented committed and creative individuals to join our globally diverse workforce and help drive meaningful change. Everything at Volvo begins with people. We value employees who are analytical collaborative technically skilled and driven by teamwork.

We are looking for a visionary Senior Product Manager of our owned channels; Web Mobile App and CRM leading the strategy and creation of premium digital experiences for all customers. The Senior Product Manager will operate at the highest level of Americas digital product leadership with direct influence over platform direction global stakeholder relationships and the commercial performance of Volvos most important owned digital assets

Why This Role Matters

This role is pivotal in translating the core of our brand into a best-in-class digital experiencewhere every interaction feels intuitive and personalized. You will shape the future of how customers engage with our brand in a digital-first journey across web mobile app CRM and in-vehicle touchpoints.

Define and execute a cohesive digital product strategy for owned channels to deliver a seamless customer journey
Own the product roadmap for high-impact journeys including vehicle discovery configuration shopping delivery and ownership
Oversee the full product lifecycle with a focus on quality scalability and speed
Collaborate with design and engineering teams to create immersive digital experiences (e.g. digital shopping tools customer onboarding storytelling)
Partner with AI Product Data and Engineering teams to integrate AI-driven capabilities into owned platforms including personalization search and intelligent customer experiences
Serve as the primary Americas product authority for owned platforms- acting as the strategic bridge between the Americas Digital organization and global engineering and product teams ensuring local execution excellence with globally governed platforms driving both results and brand differentiation
Own platform performance KPIs for owned digital properties maintaining accountability for traffic engagement conversion and customer experience outcomes
Leverage analytics and experimentation to refine premium experiences without compromising brand integrity
Lead mentor and inspire a high-performing team of product managers and digital specialists
Foster a culture of innovation and cross-functional collaboration with a customer centric focus

7 years of experience in digital product management (web and mobile)
3 years in a leadership role owning large-scare consumer-facing digital platforms managing high-performing teams
Proven track record delivering premium customer-facing digital experiences
Experience working within globally governed digital platforms navigating global-versus-local product tensions and advocating for market-specific requirements
Strong understanding of web and mobile app product management including UX performance optimization and release management
Demonstrated ability to drive digital KPI performance including traffic engagement and conversion outcomes
Excellent communication influencing and executive presentation skills
Experience working across cross-functional teams including engineering design marketing and commercial stakeholders

Bonus
Automotive technology and luxury experience preferably in emerging technologies (electrification etc.)
Exposure to AI-driven personalization search optimization and intelligent digital experience tools
Experience managing digital platform strategy across both web and native mobile app products
MBA or equivalent experience
Customer-centric mindset

Salary Range:
$127464 to $236718
Compensation is determined based on experience qualifications internal equity location and company guidelines