Senior Product Manager

We are seeking an experienced Senior Product Manager to
lead the vision strategy and execution of an enterprise workflow management platform
supporting our client. This highly visible role will drive product innovation stakeholder
engagement and roadmap development to deliver user-centered solutions that streamline
service requests incident resolution and mission-critical operational workflows. The ideal
candidate brings deep product management expertise a strong understanding of IT Service
Management (ITSM) principles and a proven ability to translate complex business requirements
into scalable digital solutions. Working closely with business leaders technical teams security
stakeholders and end users the Senior Product Manager will champion product strategy
prioritize initiatives based on measurable outcomes and lead Agile delivery teams to
continuously improve platform capabilities and user experience.
Responsibilities
Manage a product roadmap for a set of features from inception through implementation;
collect requirements establish key performance metrics craft the user experience and
drive execution.
Manage the end-to-end product strategy and roadmap for the platform

Product Manager
IMS-3-22-W01

Publication Date: 3/25/2024Version: 2.00 Page 2 of 3

Custom Software Systems Inc. (CSS) All rights reserved.

Partner with teams to define and deliver core foundational workflows and capabilities for
ITSM
Partner closely with business IT security and compliance teams to gather requirements
and translate them into clear product specifications and priorities
Deeply understand user needs and pain points across different personas and use that
insight to drive intuitive scalable and compliant solutions
Lead discovery efforts including user research journey mapping and workflow design to
ensure solutions are usable and aligned with real world processes
Balance short term delivery with long term platform strategy to support scalable solutions
Define success metrics and continuously measure iterate and improve the product
based on usage data and user feedback
Communicate product vision progress and tradeoffs clearly to both technical and non
technical stakeholders.
Lead one or more multi-disciplinary agile delivery teams to deliver excellent new
products and/or iterations to existing products to meet user needs.
Gather user requirements based on a communicable understanding of diverse audience
groups.
Create effective prioritized product descriptions and delivery plans to meet user needs
in a cost-effective way.
Required Qualifications
Minimum ten (10) years of professional experience.
Minimum six (6) years of direct product management experience. Three (3) of which are
managing enterprise platforms. Candidates with only program or project
management experience need not apply.
Citizenship
US Citizenship
Knowledge Skills & Abilities
Proficiency in requirements gathering data analysis and KPI driven prioritization and
decision making.
Expertise in stakeholder management.
Proficiency in user story writing and backlog management.
Experience with Agile/Scrum delivery methodologies.
Proven experience delivering user centric workflow management solutions and
experiences.
Deep understanding of ITSM principles and frameworks.
Experience managing helpdesk/service desk operations and workflows.
Knowledge of change management and incident management processes.
Experience working with ServiceNow.
Experience managing the delivery ongoing success and continuous improvement of
one or more digital products and/or platforms.
Certificates
At least one of the following or its equivalent:

Product Manager
IMS-3-22-W01

Publication Date: 3/25/2024Version: 2.00 Page 3 of 3

Custom Software Systems Inc. (CSS) All rights reserved.

ITIL 4 Foundation certifications
Certified Product Manager
Education
Bachelor's degree in Information Technology Computer Science Engineering Data
Science or another relevant discipline.
Compensation & Benefits 12
Wage Range: Negotiable
General Benefits: Custom Software Systems Inc. offers our employees a competitive
benefits package that may include:
Health insurance plans
Health Savings Account (HSA)
Dental
Vision
Long-term disability
Short-term disability
Basic term life insurance
Supplemental term life insurance for employees spouses and dependents
Simple IRA
Parking/Commuting expense reimbursement
Training/Education

Required Experience:

Senior IC