Senior Product Manager – Unified Entitlement & Fulfillment

Job Description

Why this role matters: This is an opportunity to shape the platform that powers how connected vehicle services and digital features are activated fulfilled and verified for GM customers globally. The work directly influences customer experience launch readiness operational reliability and GMs ability to scale new digital products across markets and vehicle programs.

At General Motors our product teams are redefining mobility. Through a human-centered design process we create vehicles and experiences that are designed not just to be seen but to be felt. Were turning todays impossible into tomorrows standard from breakthrough hardware and battery systems to intuitive design intelligent software and next-generation safety and entertainment features.

Every day our products move millions of peopleas we aim to makedriving safer smarter and more connected shaping the future of transportation on a global scale.

The Role

The Senior Product Manager for Unified Entitlement & Fulfillment owns a critical portion of GMs global platform for connected vehicle service activation and delivery. This platform determines which services features and digital upgrades a customer or vehicle should receive activates those capabilities across vehicle and app experiences and verifies that fulfillment happens accurately and reliably end-to-end.

This role is responsible for shaping and delivering product capabilities across the entitlement lifecycleincluding eligibility entitlement activation verification and observability. It is a highly cross-functional individual contributor role that works closely with engineering architecture commercial teams regional operations and program management to define product requirements prioritize roadmap outcomes improve platform reliability and reduce operational risk in production.

What Youll Do (Responsibilities):

• Own product strategy and roadmap execution for key areas of GMs Unified Entitlement & Fulfillment Platform within the broader OnStar and customer experience ecosystem.
• Define clear problem statements product requirements user journeys and decision models that standardize entitlement and lifecycle logic across cloud and in-vehicle systems.
• Partner with engineering program management and regional stakeholders to prioritize backlog sequence delivery and deliver high-impact milestones that support vehicle and commercial launches.
• Translate regional needs product variants and service-code complexity into scalable platform capabilities that support a configurable global model.
• Use data telemetry and operational signals to identify product gaps and drive improvements that reduce defects false denials and manual interventions.
• Lead cross-functional alignment across dependent teams by communicating priorities trade-offs and customer or business impact with clarity.
• Support governance auditability privacy and safety requirements by ensuring product decisions are traceable measurable and operationally sound.

Yours Skills & Abilities (Required Qualifications):

• 5 years of product management experience including meaningful ownership of complex platform or infrastructure products such as entitlement systems identity and access billing decision engines or large-scale backend platforms.
• Proven track record of defining and delivering roadmap outcomes across multiple teams and systems including cloud services data platforms and/or embedded or on-device experiences.
• Strong systems-thinking skills and comfort working in problem spaces that combine rules and decisioning data modeling and high-reliability operations.
• Experience writing high-quality product requirements strategy documents and workflows that align engineering architecture operations and business stakeholders.
• Demonstrated ability to use data telemetry and observability signals to inform prioritization and continuous improvement.
• Excellent communication and stakeholder management skills with the ability to translate complex technical topics into clear outcome-oriented narratives.

What Can Give You a Competitive Edge (Preferred Qualifications):

• Experience in connected vehicle telematics subscription entitlement commerce or other safety- and revenue-critical digital platforms.
• Familiarity with rule engines decision models catalog or EDM systems subscription management and vehicle entitlement or fulfillment orchestration.
• Background working with regionalized product or platform requirements and translating them into scalable global capabilities.
• Experience with in-vehicle software or embedded systems especially related to feature activation OTA or safety-relevant functionality.
• Prior experience working in environments that require strong auditability privacy controls and operational rigor.

#LI-KE2

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week or other frequency dictated by their manager. The selected candidate will be required to travel <25% for this role. This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

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All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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