Senior Product Manager, Tech, Amazon Connect

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

We are looking for a passionate talented and experienced Product Management leader to help shape the future of Amazon Connect an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

You will play a crucial role in building the Customer Data & Insights strategy for Connect obsessing over the agent and user experience. You will have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus.

As a Senior Product Manager you will drive strategic initiatives working cross-functionally with product leaders across Connect to make customer data & insights easy to build access and use. You will champion their front end experiences so users like admins and supervisors as well as their agents can understand the value of customer insights and be able to use those insights to drive outcomes for their businesses. You will be 100% customer focused understanding their needs and requirements plus anticipating future trends that will serve their needs. You will excel at delivering results being able to coordinate large multi-functional projects on-time anticipate bottlenecks provide escalation management anticipate and make tradeoffs and balance the business needs versus technical constraints.

About the team
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- 7 years of working as a Technical Product Manager experience
- 5 years of technical (software development network development IT other related) experience
- Experience delivering large-scale SaaS PaaS or LaaS products where you are responsible for the full product lifecycle from concept through GTM (go to market)

- 7 years of technical (software development network development IT other related) experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 167400.00 - 226500.00 USD annually