Senior Product Manager – Rural Health Managed Services

About the Role

InterSystems is seeking an experienced Senior Product Manager to lead the operational strategy and delivery of our Rural Health Managed Services this role you will serve as the operational product leader responsible for ensuring our healthcare SaaS offerings are secure scalable compliant and ready to support customers across highly regulated healthcare environments.

Working closely with Product Management Engineering Operations Security Compliance Customer Success and executive leadership you will translate customer regulatory and business requirements into operational capabilities that enable successful deployment support and long-term service excellence.

If you are passionate about building enterprise healthcare platforms that improve access to care while delivering exceptional customer outcomes wed love to hear from you.

What Youll Do

Product & Operational Leadership

• Lead the operational roadmap for InterSystems Rural Health Managed Services solutions.
• Partner with Product Management and Engineering to ensure new capabilities are operationally ready scalable secure and supportable.
• Prioritize initiatives that improve customer onboarding deployment automation service reliability observability and operational efficiency.
• Define operational readiness standards service delivery requirements and acceptance criteria for new platform capabilities.
• Balance customer needs platform reliability technical debt regulatory requirements and business priorities to maximize long-term product success.

Cross-Functional Collaboration

• Build strong partnerships across Engineering Product Management Operations Security Compliance Customer Success Sales and Executive Leadership.
• Facilitate alignment around shared priorities while helping teams remove delivery obstacles.
• Represent operational requirements during roadmap planning release readiness and strategic planning activities.
• Foster collaboration across technical and business teams to continuously improve service delivery and customer experience.

Healthcare Compliance & Regulatory Readiness

• Translate healthcare regulatory and certification requirements into scalable operational processes and managed service capabilities.
• Support readiness activities related to Medicare Medicaid Rural Health Clinics (RHCs) Critical Access Hospitals (CAHs) Federally Qualified Health Centers (FQHCs) and other healthcare programs.
• Partner with Compliance and Engineering teams to ensure operational controls reporting monitoring and change management processes support regulatory expectations.
• Participate in audits certification assessments and customer due diligence activities as needed.

Service Excellence & Continuous Improvement

• Define and monitor key operational metrics service level objectives (SLOs) and customer success measures.
• Use operational data customer feedback and analytics to identify opportunities for automation and process improvement.
• Drive continuous improvements in service reliability operational maturity AI-enabled operations and platform scalability.
• Communicate roadmap progress operational health risks and business outcomes to leadership.

What Were Looking For

Required Experience

• Bachelors degree in Business Computer Science Information Systems Engineering Healthcare Informatics or a related field.
• 12 years of experience in Product Management Solution Ownership Managed Services SaaS Operations Healthcare Technology Service Delivery or related leadership roles.
• Proven experience leading enterprise-scale SaaS cloud platform healthcare technology or managed services initiatives with the ability to translate business customer regulatory certification and operational requirements into technical solutions and service delivery capabilities.
• Strong knowledge of cloud platforms DevOps automation observability operational scalability ITIL IT Service Management (ITSM) and Site Reliability Engineering (SRE) best practices.
• Experience collaborating across Product Management Engineering Operations Security Compliance and Executive Leadership teams.
• Working knowledge of regulated healthcare environments including CMS programs Medicare Medicaid Rural Health Clinics (RHCs) Critical Access Hospitals (CAHs) Federally Qualified Health Centers (FQHCs) or similar healthcare programs.
• Experience translating healthcare regulatory certification and compliance requirements into operational processes support models and certification readiness activities including audits accreditation or compliance programs.
• Excellent communication stakeholder management and executive presentation skills.
• Ability to work onsite at InterSystems headquarters in Boston Massachusetts.

Preferred Experience

Experience in one or more of the following is a plus:

• Rural Health or healthcare interoperability solutions
• CMS programs Medicare Medicaid RHCs CAHs or FQHCs
• HL7 FHIR TEFCA USCDI or healthcare interoperability standards
• Agile product management practices and tools such as Jira or Azure DevOps
• Operational telemetry AI-driven operations or cloud observability platforms
• Certifications including CSPO SAFe ITIL PMP AWS Azure or GCP

We are an equal-opportunity employer and do not discriminate because of race color religion sex national origin ancestry marital status veteran status age disability sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

About InterSystems

InterSystems a creative data technology provider delivers a unified foundation for next-generation applications for healthcare finance manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978 InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visit.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g. organizing candidate information). InterSystems approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.