Senior Product Manager, Relay Product and Tech Relay Central

Amazon Relay is seeking a Senior Product Manager to reimagine and drive the product strategy for how we offer carrier (trucking company) this role you will own the vision roadmap and go-to-market strategy for developing and enhancing the capabilities that ensure all carriers are able to keep their companys operations with Amazon Relay running smoothly. The importance of this role and product cant be understated ineffective and inefficient support leads directly to late packages to customers doorsteps. Said another way keeping the customer promise depends on nailing support.

This is a high-visibility high-impact role that requires a combination of product strategy and the ability to influence across engineering operations and legal stakeholders. The ideal candidate is a seasoned product leader who thrives in ambiguous high-stakes environments and has a track record of building products at scale.


Key job responsibilities
Define and own the multi-year product vision and roadmap for Carrier Support Center.
Identify and prioritize the highest-impact product investments to improve the current experience.
Develop and maintain a deep understanding of the customer and their evolving needs.
Define and report on metrics to measure support effectiveness identifying areas for further improvement

About the team
The Relay Product and Tech Organization sits within the Technology Transportation Services (TTS) organization which builds software systems that work across our vendors warehouses and carriers to optimize both time and cost of getting the packages delivered. Our services already handle thousands of requests per second make business decisions impacting billions of dollars a year integrate with a network of small and large carriers owner operators and drivers worldwide manage business rules for millions of unique products and improve ordering and delivery experience for millions of online shoppers. Our mission is to build the most efficient and optimal transportation solution on the planet using our science and technology muscle as our biggest advantage.

- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at GA Atlanta - 136000.00 - 184100.00 USD annually
USA WA Bellevue - 136000.00 - 184100.00 USD annually