Senior Product Manager, Mobile Conversational AI
Job Location:
Warren, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Description
Why join us
General Motors pioneers the innovations that move and connect people to what matters. We see a world with zero crashes zero emissions and zero congestion. As we move toward this vision software plays an integral role as it becomes more prominent in our vehicles and in the digital experiences our customers rely on every day.
At General Motors our product teams are redefining mobility. Through a human-centered design process we create vehicles and experiences that are designed not just to be seen but to be felt. Were turning todays impossible into tomorrows standard from breakthrough hardware and battery systems to intuitive design intelligent software and next-generation safety and entertainment features.
Every day our products move millions of peopleas we aim to makedriving safer smarter and more connected shaping the future of transportation on a global scale.
The Role
As a Senior Product Manager Mobile Conversational AI you will define and lead the strategy for the conversational AI experience inside GMs flagship mobile applications. You will own the end-to-end customer experience for how owners and drivers interact with GM through naturallanguage from intent capture and dialogue design to response rendering multi-modal interactions and follow-up actions across the app.
Youllpartner closely with the AI/Agent platform teams backend services teams and use-case product owners who build the underlying agents that power specific scenarios (e.g. vehicle status charging service scheduling owner support navigation commerce). Your job is to ensure these capabilities come together as a single trusted delightful conversational surface for the customer.
This is a high-impact role at the intersection of product strategy AI and customerexperience perfect for a PM who thrives on ambiguity deeply understands mobile UX and is passionate about shaping how millions of customers will talk to their vehicle and brand.
WhatYoullDo
Own the long-term vision roadmap and KPIs for the mobile conversational AIexperience across iOS and Android defining what great looks like for customers interacting with GM via natural language.
Lead the end-to-end customerexperience including entry points conversation UI voice and text modalities response formatting error handling hand-offs to humans or deeper app flows and continuity across sessions.
Partner closely with agent platform and backend services teams to integrate new conversational use cases into the mobile experience defining clear contracts latency and quality expectations and a consistent customer experience across agents built by different teams.
Develop the interaction design system for conversational AI in collaboration with Design andResearch covering tone of voice prompt patterns suggested actions citations/disclosures and fallback behaviors.
Define and drive the trust safety and quality bar for the experience including policies for accuracy transparency escalation and customer feedback loops.
Establish success metrics (task completion containment CSAT latency deflection engagement retention) and build dashboards and review rituals to track and improve them over time.
Run a continuous experimentation and evaluationprogram A/B tests prompt and model evaluations and qualitativeresearch to iterativelyimprove customer outcomes.
Work with Legal Privacy Cybersecurity and Responsible AI partners to ensure the experience meets GMs standards for data handling consent and responsible AI.
Collaborate with Customer Care Marketing and Brand teams to align the conversational experience with broader customer journeys and to surface insights from real conversations back into the product organization.
Be the voice of the customer for conversational AI insideGM communicating strategy progress and trade-offs clearly to senior stakeholders.
Your Skills & Abilities (Required Qualifications):
5 years of digital/software product management experience
2 years of hands-on product experience with conversational AI virtual assistants chatbots voice interfaces or LLM-powered products.
Proven ability to own and ship a customer-facing experience end-to-end in a complex environment with many upstream dependencies.
Strong understanding of LLMs prompt design retrieval evaluation methods and the trade-offs between model quality latency andcost sufficient to make informed product decisions and partner credibly with AI/ML teams.
Demonstrated success partnering with platform backend and agent teams to compose a single coherent product experience from independently delivered services.
Excellent UX intuition for mobile with experience working with Design on novel interaction patterns where best practices are stillemerging.
Expertisein defining metrics and using analytics experimentation and user research to drive product decisions; comfortable with tools such as AdobeMixpanel Firebase SQL or equivalent.
Strong written communication and narrativeskills able to articulate vision strategy and trade-offs clearly to engineers designers and senior executives.
Demonstrated success leading cross-functional initiatives in fast-paced matrixed organizations.
What Will Give You a Competitive Edge (Preferred Qualifications):
3 years of product management experience focused on mobile applications (iOS/Android) as a primary surface
MBA or advanced degree in Business Engineering Computer Science HCI ora relatedfield.
Experience shippingproductionLLM- or agent-based products at consumer scale includingevaluationpipelines and human-in-the-loop quality programs.
Familiarity with multi-agent architecturestool/function calling RAG systems and orchestration frameworks.
Experience with voice and multi-modal interactions (e.g. speech-to-text text-to-speech in-vehicle assistants).
Background in automotive connected vehicle IoT or another domain with deep integrations between mobile cloud services and physical devices.
Experience working with Responsible AI Privacy and Safety programs for customer-facing AI experiences.
Trackrecord ofdriving engagement and retention in high-scale consumer mobile applications.
#LI-KE2
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week or other frequency dictated by their manager. The selected candidate will be required to travel <25% for this role. This job may be eligible for relocation benefits.About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
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Required Experience:
Senior IC
About Company
GM is home to Chevrolet, Buick, GMC & Cadillac and has been leading the auto industry for over a century. See how we create a vehicle for every drive.
