Senior Product Manager, Messaging

Weave is a company with a tight product-market fit and a customer-obsessed culture. The Product Team at Weave operates under a development model in which each product manager is expected to lead their team through the stages of product development: discovery execution go-to-market and iteration. We strive for high autonomy and high alignment through clear goals outcome-based planning and tight collaboration with engineering design support and GTM teams.

In this role the Senior Product Manager Messaging will own one of Weaves most important customer-facing product areas: the messaging capabilities that power communication between healthcare practices and their patients. This role spans both feature delivery and platform thinking owning the end-to-end messaging experience while ensuring the underlying systems are reliable scalable and extensible across Weaves growing product surface. Messaging sits at the center of how practices communicate with patients before during and after appointments. The right candidate will drive meaningful improvements to the customer-facing experience while maintaining the reliability and systems thinking required of a high-volume communication product.

• This role is onsite in Lehi UT

• This role reports to the VP of Product
  

• Own the product strategy roadmap and execution for Weaves messaging product area.

• Lead product discovery by deeply understanding how practices and patients experience messaging today identifying friction unmet needs and opportunities to deliver meaningful improvements.

• Drive both customer-facing feature work (two-way messaging inbox and automated messages) and platform-level improvements (reliability scalability message delivery integrations) with sound judgment on prioritization across both.

• Define and deliver reusable messaging capabilities that can support multiple Weave products and workflows over time.

• Prioritize the roadmap and drive execution making clear calls on risk sequencing and business value breaking work into staged deliveries that show early progress while advancing longer-term goals.

• Partner closely with engineering to guide technical decisions including tradeoffs around message delivery reliability data consistency and system performance.

• Communicate product decisions their risks and business impact clearly to leadership and cross-functional partners.

• Partner with integrations feature teams and other product areas to manage dependencies and shared platform evolution.
  

• 8 years of product management experience with meaningful ownership across both customer-facing features and platform or infrastructure-adjacent product work.

• AI-native approach and thinking to product management and problem solving including familiarity with various tools and options.

• Strong product judgment able to think in capabilities and systems not just individual feature requests.

• Deep empathy for end users with a track record of translating user problems into product decisions that meaningfully improve the experience.

• Ability to operate independently make sound decisions and create clarity in ambiguous environments.

• Strong execution skills and a track record of driving complex cross-functional work from problem definition through delivery.

• Ability to partner credibly with senior engineers on technical tradeoffs including message delivery reliability API design and system performance.

• Strong communication and storytelling skills including the ability to explain both customer experience and platform decisions in business terms.

• Ability to collaborate effectively with engineering design analytics support go-to-market teams and peer product managers.

• Familiarity with real-time or asynchronous communication systems messaging infrastructure or notification pipelines.

• Comfort reading API documentation technical specs and system design discussions.

• Ability to use data and observability tools to understand product health and user behavior such as Grafana or similar.
  

• Prior experience owning a high-volume customer-facing communication product (messaging notifications inbox or similar).

• Experience with multi-channel communication systems (SMS email in-app voice).

• Experience in healthcare technology or similarly operationally complex and compliance-aware environments (e.g. HIPAA-adjacent messaging constraints).

• Familiarity with AI-powered products and workflows (e.g. AI-assisted messaging automated replies generative AI applied to communication) and how they can improve customer-facing experiences.

• Experience with integration-heavy products that span multiple systems or data sources.

• Familiarity with data pipelines message queuing or event-driven systems.

• Familiarity with distributed systems concepts and the tradeoffs that affect message reliability and delivery guarantees.

• Strong instincts for when platform investment is needed versus when a pragmatic feature-level solution is the right call.

Employment with Weave is contingent upon the successful completion of a background check conducted in accordance with applicable laws.

At Weave we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions scheduling interviews or reviewing applications against job-related criteria. For additional information please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn problem-solve and progress regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status or other applicable legally protected you have a disability or special need that requires accommodation please let us know.

Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information cash a check from us or purchase software or equipment as part of your interview or hiring process.

Required Experience:

Senior IC