Senior Product Manager Enterprise Shared Services (ESS)

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other workauthorization for this role now or in the future. You must have the right to work in the United States and not requireToyota support or sponsorship for immigration-related employment (e.g. H-1B O-1 E-3 H-1B1 TN F-1 OPT F-1 STEMOPT F-1 CPT job flexibility benefits also known as I-140 or Adjustment of Status portability etc.) now or in thefuture. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorshipnow or in the future.

Who were looking for

Toyota Financial Services Enterprise Platform Technology department is looking for a passionate and highly motivated Senior Product Manager to lead our Enterprise Shared Services (ESS) team. ESS builds and operates the reusable platforms and services that power TFSs core business operations from document management and intelligent processing to enterprise digital identity tokenization customer communications and application building blocks. We eliminate fragmentation by delivering cloud-native AI-enabled shared services that serve every TFS domain Originations Servicing Banking VPP and beyond so teams build faster operate securely and scale without reinventing the wheel. If you want to work on high-impact enterprise-scale platforms that touch every line of business at one of the worlds largest auto finance companies ESS is where that work happens.

• The primary responsibility of this role is to own product strategy roadmap and delivery for the ESS portfolio including customer/visitor/dealer profile platforms customer communications document management and NFR compliance ensuring every shared service is adopted measured and continuously improving.

• Reporting to the Product Director the person in this role will support the Enterprise Platform Technology departments objective to deliver enterprise-grade reusable platform capabilities that accelerate application delivery reduce duplication and strengthen security and compliance posture across Toyota Financial Services.

• Were looking for someone who is obsessed with the customer makes decisions with data and moves with the urgency of a startup inside one of the worlds most trusted brands. You think beyond your own domain you actively look across domain lines to spot inconsistencies and dependencies before they become problems then resolve them for the good of the whole product. If youve led product in a startup or early-stage environment and can navigate the needs of a large enterprise without losing speed this is the role.

What youll be doing

• Own the product strategy roadmap and prioritized backlog for the ESS portfolio

• Define product vision service scope target consumers success measures and lifecycle expectations for each shared service balancing enterprise-wide reuse with domain-specific needs.

• Evaluate application team needs across Originations Servicing Banking VPP and other TFS domains and translate them into product priorities technical requirements and adoption strategies.

• Partner with engineering and architecture to define reusable platform capabilities including API design identity and access patterns data tokenization schemes profile data models and communication channel integrations.

• Serve as Product Owner for the delivery team: lead backlog refinement sprint planning demos/reviews retrospectives release planning and related Agile ceremonies.

What you bring

• Extensive experience in product management technology implementations or technical leadership with a proven track record of delivering enterprise platform or shared-service products.

• Direct experience with one or more of:data tokenization / encryption-at-field-leveldigital identity and access management (CIAM/IAM)customer profile / master data platforms orenterprise communication orchestration(email SMS push print).

• Deep knowledge of cloud-native application patterns microservices API gateways event-driven architectures secure software delivery and infrastructure-as-code with hands-on familiarity in AWS or equivalent cloud platforms.

• Demonstrated ability to define and drive adoption of reusable service catalogs internal developer platforms or application building-block frameworks across multiple consuming teams.

• Strong understanding of NFR (non-functional requirements) disciplines: security reliability scalability observability and regulatory compliance and how to translate them into product requirements and platform guardrails.

• Familiarity with the software delivery lifecycle emerging technologies such as Generative AI and LLMs and how to evaluate build-vs-buy-vs-adopt decisions for platform capabilities.

• Excellent analytical skills with the ability to leverage data adoption metrics and consumer feedback to drive prioritization.

• Exceptional communication and stakeholder management skills able to articulate technical concepts to business leaders and business context to engineers.

Added bonus if you have

• Experience building or managingPII tokenization / de-identification servicesin a regulated financial services or automotive finance environment.

• Hands-on familiarity withidentity platforms(e.g. Okta ForgeRock AWS Cognito Ping) and identity standards (OAuth 2.0 OIDC SAML SCIM FIDO2).

• Experience withcustomer data platforms (CDP)or unified profile systems spanning multiple customer types (customers visitors dealers partners).

• Background inomni-channel communication platforms(e.g. Twilio AWS Pinpoint Salesforce Marketing Cloud) including template management preference/consent management and delivery orchestration.

• Product Owner or product management certification (CSPO SAFe POPM Pragmatic Institute etc.).

What well bring

During your interview process our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

A work environment built on teamwork flexibility and respect

Professional growth and development programs to help advance your career as well as tuition reimbursement

Team Member Vehicle Purchase Discount

Toyota Team Member Lease Vehicle Program (if applicable)

Comprehensive health care and wellness plans for your entire family

Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)

Paid holidays and paid time off

Referral services related to prenatal services adoption childcare schools and more

Tax Advantaged Accounts (Health Savings Account Health Care FSA Dependent Care FSA)

Relocation assistance (if applicable)