Senior Product Designer

The Senior UX/UI Designer is the teams strongest executor and a rising strategic voice someone who takes the Managers direction and vision and turns it into exceptional well-reasoned design outcomes. While the Manager owns strategy and prioritization the Senior Designer owns the craft: leading complex projects with confidence raising the quality bar for the whole team and proactively identifying opportunities to improve the digital experience. This role applies AI-assisted methods to complex product-design challenges and helps explore AI-enabled experiences through rapid testable prototypes. At a growing company like Brightspeed this person is a force multiplier someone who elevates every designer around them simply by how they work. 

IMPACT 

Execution & Craft 

• Own complex UX/UI design projects end-to-end from discovery and wireframing through high-fidelity delivery and developer handoff across the website eCommerce experience and customer account platform. 

• Set the quality standard for the teams output demonstrating what excellent design looks like at every level of fidelity. 

• Make well-reasoned trade-offs between speed quality and scope and communicate those decisions clearly to the Manager and stakeholders. 

• Produce meticulous well-organized Figma files that are easy for the team to build on and maintain. 

Strategic Contribution 

• Translate the Managers strategic direction into concrete design approaches proactively filling in the gaps between high-level goals and execution details. 

• Identify appropriate opportunities for AI-enabled experiences and use AI-assisted or agent-building tools to create and evaluate prototypes in partnership with product content and engineering. 

• Bring forward well-developed data-informed design recommendations not just solutions but the reasoning behind them. 

• Partner with analysts product owners and strategists to interpret data identify experience gaps and propose design-led improvements. 

• Stay ahead of industry trends in UX UI and eCommerce design and introduce relevant ideas to the team. 

Team Elevation 

• Actively raise the craft of the team through thoughtful critique generous knowledge-sharing and modeling strong design thinking. 

• Provide clear constructive feedback to junior designers helping them grow without undermining their ownership. 

• Contribute to a team culture where curiosity quality and collaboration are the norm. 

Research & Validation 

• Plan and facilitate usability testing design reviews and research sessions synthesizing findings into clear actionable recommendations. 

• Champion user-centered decision-making across the team and with cross-functional partners. 

May perform other duties as assigned. 

Qualifications :

YOU WILL THRIVE IN THIS ROLE IF YOU 

• Hold a bachelors degree in design UX HCI or a related field. 

• Bring 5 years of experience in UX/UI design with a portfolio that demonstrates both strategic thinking and exceptional craft across complex digital products. 

• Have demonstrated experience using AI in a professional product-design process and can discuss at least one substantial example involving design exploration prototyping workflow improvement or an AI-enabled experience. 

• Are an expert Figma user comfortable working within and contributing to established design systems. 

• Excel at independent execution you can take a brief ask the right questions and deliver without needing constant direction. 

• Think critically about problems before jumping to solutions and can articulate your design rationale clearly and confidently. 

• Are genuinely invested in the growth of the people around you and bring a collaborative low-ego energy to the team. 

A PLUS IF YOU HAVE 

• Experience in eCommerce telecommunications or other high-volume digital consumer products. 

• Familiarity with front-end development workflows and developer handoff best practices. 

• Hands-on experience with user research platforms (e.g. UserTesting Maze or Lookback). 

• Background in conversion rate optimization or data-driven design experimentation. 

LANGUAGE SKILLS 

English required. Bilingual (Spanish) a plus. 

PHYSICAL DEMANDS 

Work is primarily sedentary performed indoors from a home or company office while operating a computer and standard office productivity tools. Occasional additional hours may be required to meet project deadlines.

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Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process. 

For all applicants please take a moment to review our Privacy Notices:  

• Brightspeeds Privacy Notice for California Residents
• Brightspeeds Privacy Notice

Remote Work :

Yes

Employment Type :

Full-time