Senior Practice Assistant, Orthopedics

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Senior Surgical Scheduler plays a key role in supporting a highvolume orthopedic surgery practice specializing in total hip and total knee arthroplasty. This position provides advanced administrative support to the surgeon and practice manages complex surgical scheduling and ensures seamless coordination of patient care across the full surgical episode. The role requires strong organizational skills excellent communication and the ability to work efficiently in a fastpaced clinical environment.

This hybrid role includes one remote day per week (Tuesday Wednesday or Thursday) determined upon hire based on the surgeons operating room schedule. Remote days are not available on Mondays or Fridays.

Essential Functions:

- Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
- Make patient appointments and maintain appointment records.
- Assist callers with routine inquiries and schedule appointments.
- Process patient billing forms and scan documents to patient medical record/LMR.
-Acts as Super User for scheduling registration and billing systems.
- Provides assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling schedule changes/blocking) at more advanced competency level.
- Provides functional guidance
- In conjunction with Supervisor oversees daily activities of practice staff.
- May be required to accept co-payments. Handles screens and/or takes messages related to prior authorizations provider questions prescription refills and test results.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree
No

Experience
Office experience 3-5 years required

Knowledge Skills and Abilities
- Strong technology and MS Office skills Advanced Outlook Word Excel PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
- Managing ones own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
- Ability to proofread and edit written documents.

Department: MGH Orthopedics Arthroplasty

Schedule: Monday - Friday Onsite

Compensation: The pay rate for this position starts at $22.00 per hour with increases based on the candidates years of experience.

Benefits: Medical Dental Vision 403b retirement plan tuition reimbursement discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team youll provide administrative support to ensure our practice runs smoothly and this dynamic fast-paced role youll be the friendly face that plays a key role in creating a positive efficient and compassionate environment for both patients and clinical staff.

Hybrid

32 Fruit Street

40

Regular

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .