Senior Platform Software Engineer II

At Braze we have found our people. Were a genuinely approachable exceptionally kind and intensely passionate crew.

We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.

To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we cant wait to meet you.

WHAT YOULL DO

Platform Software Engineers (PSWEs) are responsible for building maintaining and evolving our internal infrastructure as a service platform. Platform engineers are software engineers who apply sound engineering principles operational discipline and mature automation to the environments and infrastructure services we provide. We specialize in moving expertise in deploying and operating infrastructure from people to software whether it be database provisioning and upgrades Kafka topic management or some more specific interest in high-scale data or distributed systems.

Our team helps to improve infrastructure reliability via automation and services. It empowers Brazes other engineering teams to leverage the infrastructure products and platforms we create easily. Braze operates at a massive scale with over 8.5 billion monthly active users across our customers collecting hundreds of billions of data points each month and sending billions of messages to end-users daily. We use a diverse technology stack rooted in Ruby on Rails MongoDB Redis Kafka Kubernetes and more. As a Platform Software Engineer at Braze you will collaborate with your team and consumer engineering teams to build and continuously improve the infrastructure as a service platform that every other team at Braze depends on.

Responsibilities:

• Partner with Brazes engineering teams on:
• Defining and implementing IaaS productions that will help them build and deploy quicker
• Make monitoring and alerting alerts on symptoms and not on outages
• Ensure that Braze meets our strict enterprise-grade SLAs with customers
• Develop Brazes embedded frameworks that enable large-scale distributed processings
• Design build and operate internal software frameworks that power Brazes asynchronous and background processing systems at massive scale
• Evolve and extend frameworks built on technologies such as Sidekiq to reliably execute trillions of jobs per day across a globally distributed platform
• Own scaling behavior reliability guarantees failure modes and operational safety of these systems
• Provide opinionated abstractions tooling and guardrails that allow application teams to use distributed processing safely without needing to manage underlying complexity
• Improve observability debuggability and operational ergonomics for large-scale job-processing systems
• Develop Brazes internal Infrastructure as a Service platform (IaaS):
• Develop implement and maintain the software services that provide custom infrastructure services
• Provide centralized/common tooling services and automation frameworks that are critical for scaling operations capacity management
• Reduce operational pain and improve the day-to-day workflow of Brazes engineering teams by building automation into our IaaS platform
• Manage incidents:
• Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers
• Use your on-call shift to prevent incidents from ever happening
• Retrospect everything that happens to turn lessons into system improvements/changes automation etc.

WHO YOU ARE

• 5 years of full-stack development experience
• You think about systems - interfaces boundaries edge cases failure modes behaviors and specific implementations
• Have an urge to collaborate document and deliver quickly
• Collaborating across the global remote teams often working asynchronously
• Document everything so you dont need to learn the same thing (or plan the same work) twice
• Delivering fast to delight our customerseven internal ones
• Have an enthusiastic go-for-it attitude. When you see something broken you cant help but fix it
• Have a desire to solve everyday challenges facing software engineers and automate their toil away
• Have an excellent ability to manage multiple tasks and expectations at once
• Experienced in working on large-scale API-driven systems
• Experienced in application and systems observability
• Experience in building/automating Kubernetes-based operators/custom resources

For candidates based in the United States the pay range for this position at the start of employment is expected to be between $156364 and $250909/year with an expected On Target Earnings (OTE) between $172000 and $276000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors including market location job-related knowledge skills and addition to cash compensation this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.