Senior Platform Operations Analyst

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stuff payroll health insurance 401(k)s and HR so owners can focus on their craft and their customers. With teams in Denver San Francisco and New York we support more than 500000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay benefits and equity (RSUs) because everyone who helps build Gusto should share in its success. Offer amounts are determined by role level and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role:

This is a senior project-driven role. Where our analysts run and improve the day-to-day you will build what comes next: standing up new reconciliation and control infrastructure leading audit remediation and scaling our operations to new products and entities. You will own cross-functional projects end to end partner deeply with Engineering Product Accounting and Finance to design and implement new systems and controls and act as a subject-matter expert the team relies on to frame hard problems and drive them to resolution with minimal will also raise the team around you: mentoring analysts building the reusable AI workflows others adopt and setting the standard for how the work gets done.

If you want to build durable financial infrastructure in a regulated high-stakes environment and lead the projects that let Gusto operate at scale this is the seat.

About the Team:

Payments are at the core of Gustos business and the Platform Operations team is the foundation of financial trust behind them. We safeguard customer funds and keep financial operations accurate transparent and scalable sitting as the connective tissue between Engineering and Accounting/Finance. That means reconciling money movement detecting and investigating losses resolving exceptions as they come up and continuously improving the processes and tooling that let us do all of it at scale.

Heres what youll do day-to-day:

• Design stand up and scale new reconciliation and control infrastructure across products and entities including transaction categorization and the controls that support them.
• Lead audit remediation workstreams partnering with external auditors and internal Accounting and Controls to design controls that hold up to scrutiny.
• Own cross-functional projects and act as the escalation point for complex reconciliation and loss issues that cross team boundaries framing problems defining success metrics pulling in the right partners driving to resolution and reporting progress to senior stakeholders.
• Partner with Engineering and Product to spec build and measure the systems and tooling that make reconciliation and loss detection scalable tracing recurring breaks to their root cause and closing the underlying gaps.
• Build reusable AI workflows templates and standards that make the whole Operations team faster and up-level analysts through mentorship training and durable documentation becoming the go-to person for applying AI to the work.

Heres what were looking for:

• Bachelors degree in Finance Accounting Business or a related analytical field or equivalent practical experience.
• 4-6 years in financial services banking fintech payments or accounting operations ideally in a cash management or reconciliation heavy environment including experience scaling reconciliation or operational processes to new products entities or geographies. Youve led cross-functional projects end to end with real independence taking an ambiguous problem framing it getting the right people in the room and driving it to a result reporting progress to senior stakeholders and influencing Engineering Product Accounting and Finance partners without direct authority.
• Strong understanding of payment systems and money movement (e.g. ACH/NACHA card networks bank file formats like BAI2 or MT940) with experience designing or remediating controls and reconciliation processes that hold up to auditor scrutiny including exposure to regulatory requirements (e.g. MTL SOX-style controls) in a payments environment.
• You think in systems and root causes. When something breaks repeatedly you go upstream and fix the source rather than absorbing the pain using strong SQL and data skills to dig into complex ambiguous data sets and turn patterns and anomalies into insight rather than just output.
• Demonstrated use of AI to build durable reusable automations and workflows that others can use not just personal productivity wins with specific examples of what you built and the impact.
• Strong written and verbal communication including navigating difficult conversations with cross-functional partners and presenting confidently to senior audiences.

Our cash compensation range for this role is $102130/yr to $125960/yr in New York. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

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