Senior Payroll Tax Services Representative

Role Summary

The Senior Payroll Tax Services Representative serves as a subject matter expert and primary point of contact for clients navigating complex payroll tax compliance requirements. This role manages end-to-end payroll tax processing reconciliation and filing across multiplejurisdictionswhile ensuring accuracy and regulatory adherence. The Senior Representative mentors junior team members and partners cross-functionally to deliver an exceptional client experience.

Responsibilities

• Manage and process payroll tax filings across federal state and localjurisdictionswith accuracy and on-time delivery.
• Research and interpret payroll tax regulations staying current with legislative changes and advising clients accordingly.
• Perform tax account reconciliationsidentifydiscrepancies and resolve issuesin a timely manner.
• Respond to tax agency notices conduct root-cause analysis and coordinate responses on behalf of clients.
• Serve as an escalation resource for junior representatives on complex payroll tax issues.
• Collaborate with internal teams including implementation support and product to resolve client concerns.
• Maintainaccuraterecords and documentation in compliance with company standards and regulatory requirements.
• Other duties as assigned.

Requirements

• 5 years of payroll tax processing experience withdemonstratedknowledge of multi-state compliance.
• Strong understanding of federal state and local payroll tax regulations and filing requirements.
• Experience working directly with tax agencies on notices audits or reconciliations.
• Proficiencywith payroll software platforms; experience with Greenshades or similar SaaS solutions is a plus.
• Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills with the ability to explain complex tax concepts to non-technical audiences.
• Fundamental Payroll Certification (FPC) preferred; Certified Payroll Professional (CPP) strongly preferred.