Senior Patient Service Representative Foundation OBGYN Full Time Foundation Medical Partners

Southern New Hampshire Health has been a cornerstone of the region since 1893 delivering high-quality compassionate care close to home. Anchored by Southern New Hampshire Medical Centera 188-bed DNV-accredited hospital in downtown Nashua with a Level III-N trauma center Level II Special Care Nursery and a 5-time Magnet designation for nursing excellencewe offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments.

Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners our multi-specialty group spans 70 practices across southern New Hampshire and northern Massachusetts providing coordinated patient-centered care to thousands each year.

The Senior Patient Service Representative plays a key role in supporting the daily operations of a busy medical practice. Under the supervision of the Practice Manager this position provides advanced front desk and administrative support ensures an exceptional patient experience and serves as a resource for staff. This role also acts as a point of contact in the managers absence and helps drive efficient patient-centered workflows.

• Serve as a lead front desk resource supporting day-to-day practice operations and stepping in as office contact when needed
• Greet and assist patients visitors and staff while ensuring a welcoming environment
• Schedule appointments procedures surgeries and follow-up visits while maintaining provider schedules
• Check patients in and out verify demographics and update medical records accurately
• Respond to patient inquiries resolve concerns and provide exceptional customer service over the phone and in person
• Coordinate patient flow and maintain organization and appearance of front office and waiting areas
• Ensure accuracy of documentation including scanning and indexing patient records and verifying daily batches
• Manage administrative tasks such as correspondence meeting notes and reporting as needed
• Train and mentor new front office staff serving as a role model and resource for best practices
• Maintain compliance with HIPAA and organizational policies and procedures
• Participate in ongoing training and stay current on system updates and workflow changes

• High School diploma or GED required
• Minimum of 2 years of experience in a customer service or office setting; healthcare experience preferred
• Strong knowledge of front desk operations scheduling and patient registration workflows
• Familiarity with medical terminology and insurance processes is preferred
• Excellent interpersonal written and verbal communication skills
• Proven ability to multitask prioritize and work in a fast-paced environment
• Strong leadership skills with experience mentoring or training others
• Detail-oriented with strong organizational and problem-solving abilities
• Demonstrated commitment to compassionate patient-centered service
• Ability to work both independently and collaboratively as part of a team

• Health dental prescription and vision coverage for full-time & part-time employees
• Short-term long-term disability life & pet insurance
• Tuition reimbursement
• Nursing Student Loan Paydown Program
• 403(b) Retirement savings plans with company matching
• Continuous earned time accrual

& more!