Senior Outbound Sales Manager

The Senior Outbound Sales Manager provides strategic leadership for Public Storages outbound sales function overseeing multiple campaigns and teams to drive revenue growth conversion improvement and customer experience excellence. 

Reporting to the Vice President of Sales this role leads the Outbound Sales Manager and broader outbound operations. The ideal candidate brings strong sales leadership analytical rigor and the ability to influence cross-functional priorities. This leader will establish operating goals evaluate performance against key business outcomes and use data analytics and AI insights to optimize results. 

The role also serves as a key partner to senior leadership delivering executive-level reporting recommendations and insights to support planning resource allocation and continuous improvement. 

Key Focus Areas 

• Lead outbound sales strategy and operating model 

• Directly manage and develop the Outbound Sales Manager 

• Drive revenue conversion and efficiency across campaigns 

• Use data analytics and AI to inform decisions 

• Present performance insights forecasts and recommendations to senior leadership 

• Oversee BPO partnerships to improve performance and consistency 

Principal Responsibilities 

1. Strategic Outbound Sales Leadership 

• Lead outbound sales strategy structure and performance management  

• Use all available tools and resources to improve sales behaviors strengthen execution and increase productivity  

• Leverage call listening data analytics observed coaching AI analytics and other performance insights to identify opportunities and support development  

• Innovate new sales techniques and approaches to improve conversion and overall team effectiveness  

• Develop supervisors and managers through observed coaching one-on-one interactions and ongoing feedback to strengthen leadership skills and performance  

• Manage and develop the Outbound Sales Manager and support team leaders  

• Drive revenue conversion and operational efficiency across campaigns 

2. Leadership and Talent Development 

• Coach and develop the Outbound Sales Manager and BPO leaders to improve performance 

• Build organizational capability through leadership development performance management and succession planning 

• Ensure strong recruiting onboarding training and retention practices 

• Foster a high-performance culture built on accountability collaboration and continuous improvement 

• Assess leadership effectiveness and implement development plans as needed 

3. Revenue and Performance Management 

• Monitor campaign performance to drive rentals and revenue growth 

• Identify trends risks and opportunities affecting conversion and attainment 

• Set clear expectations and escalation paths for underperformance 

• Review and approve initiatives that improve conversion efficiency and productivity 

• Ensure the team maximizes revenue opportunities through effective sales execution 

4. Executive Reporting and Business Insights 

• Prepare and present performance updates forecasts and strategic recommendations to the VP of Sales and senior leaders 

• Translate complex data into clear executive summaries and business narratives 

• Use dashboards call analytics and customer behavior trends to guide decisions 

• Recommend changes to staffing workflow campaign design and resource allocation based on business intelligence 

• Lead business reviews for the outbound sales function 

5. Process Systems and Innovation 

• Assess and improve outbound workflows systems and supporting technologies 

• Partner with IT Workforce Management Marketing and other stakeholders to enhance CRM dialer and reporting tools 

• Identify opportunities to apply AI automation and analytics to improve sales effectiveness 

• Drive process standardization and operational discipline across campaigns 

• Lead pilot initiatives and continuous improvement efforts that strengthen performance 

6. BPO Partnership Management 

• Oversee BPO partners supporting outbound sales operations 

• Ensure alignment with performance expectations service standards and business priorities 

• Monitor results and partner with internal and external teams to improve conversion efficiency and quality 

• Support governance coaching and performance reviews for BPO operations 

• Identify opportunities to improve BPO performance through training process changes and accountability measures 

Qualifications :

Required 

• 8 years of progressive sales leadership experience preferably in outbound inside sales or call center environments 

• Proven ability to lead managers or multi-level teams in a performance-driven environment 

• Demonstrated success driving revenue growth conversion improvement and operational excellence 

• Strong strategic analytical and business planning skills 

• Experience presenting to senior leadership and influencing executive decisions 

• Proven ability to build and lead high-performing sales organizations 

• Strong communication leadership and change management capabilities 

• Solid understanding of legal requirements and restrictions associated with outbound dialing campaigns 

Preferred 

• Experience in storage real estate or related service industries 

• Experience managing outbound sales functions at scale 

• Familiarity with AI-enabled sales tools speech analytics and performance intelligence platforms 

• Background in CRM forecasting and sales operations 

• Experience working with or managing BPO partnerships 

• Experience with dialer technologies reporting and performance measurement 

• Bachelors degree in Business Marketing or related field 

Success Metrics 

• Outbound revenue growth and campaign contribution 

• Conversion rates across outbound campaigns 

• Leadership effectiveness and Outbound Sales Manager performance 

• Operational efficiency and process improvement results 

• Adoption of data-driven improvements and technology enhancements 

• Executive stakeholder satisfaction with reporting planning and strategic insight 

• Customer experience and quality outcomes 

Additional Information :

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month. 
  • Our office is based in Glendale TX
  • Comp Range for this role is $190000 - $220000

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting.  Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT STEM OPT extensions or future visa sponsorship.**

REF3935M

Remote Work :

No

Employment Type :

Full-time