Senior Ops Consultant Treasury Application SupportSystems & Applications

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed build a career and contribute to our shared success. This includes attracting and developing exceptional talent recognizing and rewarding performance and supporting our teammates physical emotional and financial wellness through affordable competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service community college education or a wide range of work and life experiences. These journeys foster resilience leadership and innovation strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration engagement and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for resolving day-to-day complex problems researching and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design development and implementation of products systems processes and services using discretion within the project management methodologies with a focus on continuous improvement.

LOB Job Description:

Responsible for application support as it relates to incoming Projects Technology supported/BAU changes service requests for IDS platform and/or other Treasury Liquidity product applications. Key contact for Lines of Business Treasury Product Technology & Operations partners pertaining to supported applications and platforms.

Responsibilities:

• Leads the design development and implementation of complex products systems and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction guidance and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

LOB Responsibilities:

• Reviews all project Service request and/or Technology supported BAU assignments.
• Completes all required supporting documentation and represents application as SME for assigned projects.
• End-2-End Process knowledge as it pertains to the platform & applications suported.
• Works closely with Product Operations & Technology partners to ensure issue free implementation. (Technology release process)

LOB Required Qualifications:

• Current/previous Bank application and/or application support experience.
• Experience with IDS and/or IMPACs mainframe platforms.
• Experience with Agile / JIRA processes.
• Excellent communication skills and ability to present to an audience.
• Ability to work under pressure in a team environment.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
• Lead projects and/or key participant with strong understanding of requirements documentation & timelines.
• Risk and controls mindset.

Skills:

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Other Qualifications:

• Intellectual Curiosity
• Speaks up not afraid to ask questions to gain full understanding of the request and impacts to the application/platform.
• Organized. Can handle multiple projects/service requests.
• Advises on design development & implementation of complex products/systems.
• Advises on projects & direct activities related to special initiatives.
• Operational Excellence/End2End focus. Learns the upstream/downstream impacts of the change requested.
• Microsoft Office - Word Power Point and Intermediate Excel skills
• Familiar with Corporate/Commercial platforms & applications specifically IDS. Additional supported applications/ platforms are IMPACS LMS/AIS (Sweeps) Acct Analysis (multiple) AutoBorrow (ABM) Zero Balance Account /Total Funds Roundup (TFR) General Ledger & Content Navigator.

Shift:

Hours Per Week: