Senior Operations Manager

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Summary:

The Senior Operations Manager is responsible for leading and optimizing integrated office services operations including mailroom print services shipping and receiving courier support records handling and general workplace support functions. This role provides strategic and day-to-day leadership across multiple clients ensuring high service quality operational efficiency compliance cost control and a strong client experience. The ideal candidate is a hands-on operational leader with experience managing teams vendors service levels and process improvement initiatives in a fast-paced corporate environment.

Lead daily operations for office services mail services print production shipping and receiving and related support functions across multiple client locations.
Manage managers supervisors leads and frontline staff; establish clear expectations provide coaching conduct performance reviews and support employee development.
Develop and maintain service standards operating procedures staffing plans and workflow controls to ensure consistent high-quality service delivery.
Monitor service level agreements (SLAs) key performance indicators (KPIs) productivity quality and turnaround times; implement corrective actions as needed.
Drive continuous improvement initiatives that enhance efficiency reduce cost improve accuracy and elevate the client and employee experience.
Ensure compliance with client policies postal and carrier requirements security procedures safety standards and records handling protocols.
Partner with client stakeholders site leadership IT facilities security procurement and vendors to resolve issues and improve service performance.
Prepare operational reports business reviews staffing analyses and recommendations for leadership regarding trends risks and improvement opportunities.
Manage departmental budgets purchasing inventory and vendor relationships for supplies equipment postage shipping and print-related services.
Lead onboarding training cross-training and succession planning to build a flexible and high-performing team.
Support implementation of new technologies workflow tools reporting methods and service enhancements across the operation.
Handle escalated service issues with urgency and professionalism ensuring timely resolution and strong customer satisfaction.
Conduct audits inspections and process reviews to maintain operational readiness compliance and business continuity.

Bachelors degree in business administration operations management logistics supply chain or a related field; equivalent experience may be considered.
7 years of progressive operations management experience including leadership responsibility for office services mail services print operations shipping and receiving facilities support or similar service environments.
Demonstrated success leading multi-function service teams and managing high-volume operational workflows.
Strong knowledge of service delivery metrics staffing models budgeting vendor management and process improvement methodologies.
Experience with shipping platforms mailroom technology print production workflows inventory controls and reporting tools.
Ability to analyze operational data identify trends and make sound data-driven decisions.
Excellent written and verbal communication skills with the ability to interact effectively with clients employees and senior leadership.
Strong organizational problem-solving and conflict resolution skills.
Proficiency in Microsoft Office applications especially Excel Word Outlook and PowerPoint.

Preferred Qualifications
Experience supporting enterprise or corporate office environments with multiple departments floors or sites.
Background in client-facing outsourced services workplace services or facilities support operations.
Knowledge of lean Six Sigma or other continuous improvement practices.
Experience with postal regulations accountable mail courier systems shipping carrier tools and document production controls.
Prior responsibility for transition management new site implementations or service expansion initiatives.

WATCH Where Service Matters

Required Experience:

Manager