Senior Operations Excellence Manager

To thrive as a company and meet our impact goals we must cultivate a culture of high-performance. You can read about our culture principles here.

We know managers are often the single-largest driver of employee satisfaction and growth and our talent is our biggest asset. Because of that weve identified consistent expectations for all of Guilds people managers helping you know what to expect from your experience here.

If you are an Internal Candidate please apply via our Internal Job Board.

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Guild is hiring a Senior Manager Operations Excellence.

The Operations Excellence team exists to lead high-impact large-scale cross-functional initiatives that enhance Guilds operational efficiency and effectiveness. We do this by transforming the way Guild works through process (re)engineering system creation organizational design consultation and increasingly AI-enabled this role you will lead a team of operations professionals own a portfolio of high-impact initiatives end-to-end and drive measurable outcomes across the organization. You are both a player and a coach: directly accountable for the outcomes of your teams work while developing the people who deliver it.

Responsibilities

Team Leadership

• Lead coach and develop a team setting clear direction managing priorities across the teams portfolio and creating an environment where people do their best work
• Execute against team priorities set in partnership with the Director managing your teams workload and sequencing to deliver on commitments
• Foster a culture of accountability continuous improvement and curiosity especially around emerging tools and ways of working

Operational Ownership

• Own a portfolio of operational excellence initiatives end-to-end from intake and scoping through execution enablement and sustainable handoff
• Shape and refine the teams approach to intake and prioritization in partnership with the Director ensuring the framework is consistently applied and improved across the team
• Craft compelling business cases define success metrics and translate strategy into executable plans
• Drive measurable business outcomes using data and analysis to assess performance refine approaches and inform what to work on next
• Maintain a high bar for quality and rigor across the teams portfolio from root cause analysis and problem definition through to final deliverables and handoffs
• Manage key stakeholder relationships across the portfolio proactively surfacing progress tradeoffs and risks to ensure alignment as work evolves
• Apply a systems-thinking lens to the teams work ensuring proposed solutions account for downstream impacts across the organization before moving into design and build

Strategic & Technical Thinking

• Actively leverage AI tools automation and modern workflow capabilities to improve how the team operates and delivers work
• Stay ahead of the curve on emerging tools and approaches relevant to operations strategy bringing new capabilities to the team and modeling a innovation-forward mindset
• Influence the operational strategy for AI-enabled tools or capabilities within the teams portfolio ensuring strong performance stakeholder alignment and continuous improvement over time

Additional Information

• Familiarity with AI productivity tools and a demonstrated curiosity about how technology is reshaping operations work
• Prior people management experience strongly preferred
• Please note that this role is hybrid 3 days per week in our Denver office

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package including a base salary of $109600 - $159100 and stock options. Compensation offered will be based on a combination of factors such as experience competencies and internal equity.

Posting Date: June 25th 2026
*This role will stay open for a minimum of 3 days.

Guild partners with the countrys most innovative employers including Chipotle Target Walgreens JPMorgan Chase Hilton Spectrum PepsiCo Tyson and more to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify develop and mobilize internal talent enabling workers to gain skills for in-demand roles and companies to stay agile.

By connecting employees to real-world learning coaching and career support and providing companies with actionable talent insights Guild transforms all talent into high-impact contributors and positions companies for long-term sustainable growth. For more information visit .

Guild is a female-founded certified B Corp. The company has been recognized by Fortunes Change the World list () the Forbes Cloud 100 () Great Place to Work () CNBCs Disruptor 50 () TIMEs 100 Most Influential Companies (2022) Inc.s Best-Led Companies (2021) Fast Companys World Changing Ideas (2020) and B Labs Best for the World (2019) among many others.

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation please let your recruiter know. We currently offer the following benefits:

• Access to low-cost high-quality health care options through Collective Health and Kaiser (due to coverage limitations Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Vacation policy to rest and recharge
• 8 days of fully-paid sick leave to take the time to heal and or recover
• Family-friendly benefits including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 2-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability employer-sponsored life insurance fertility and caregiving benefits.
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth

Our home and headquarters in Denver but some of our roles allow for remote work allowing us to reach the best talent across the US. Please refer to the job location referenced below the job posting title to determine location. Roles based outside of our Denver office can sit in any of the following 32 states: AZ CA CO CT FL GA ID IL IN KS MA MD ME MI MN MO NC NH NJ NV NY OH OK OR PA SC TN TX UT VA WA WI and Washington D.C. State locations and specifics are subject to change as our hiring requirements shift.

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I understand and agree to Guilds use of my information in accordance with Guilds and for applicants that are residents of the State of California Guilds Applicant Privacy Notice and California Notice at Collection.