Senior Operations Associate

We believe accessing healthcare should be as simple as doing your taxes on TurboTax. But for the millions on Medicaid its not.

Fortuna Health is redefining the consumer experience for Medicaid. Were helping millions navigate Medicaid end-to-end from eligibility and enrollment to renewing coverage. Were backed by a16z BoxGroup YC and top healthcare angels.

We believe this is a once in a lifetime opportunity to dramatically improve the human condition for 90M people and we need the help of high-throughput growth-minded builders to make it happen.

As an early hire on our Enrollment team youll help build the product that helps hospital patients enroll in Medicaid after a visit. When an uninsured or underinsured patient leaves one of our partner hospitals our product enables them to enroll in coverage. Youll own the state-by-state operations that make that work.

You will own building out our state-expansion playbook. Part of that is research: Medicaid works differently in every state and youll do deep primary-source work to understand each ones eligibility rules application pathways and documentation requirements. But the bigger part is turning that understanding into how our team actually runs. Youll form hypotheses about how a states enrollment process works design and run tests to validate them document what we learn as repeatable best practices and build the processes and playbooks the rest of the team executes against. As we take on more states and more volume youll be the one making sure our operations scale with us.

Youll also work closely with engineering to operationalize all of this. A lot of what you learn about a state needs to become product: the workflows logic and checks that let us enroll patients correctly and at scale.

This is a strong fit for someone with an operational instinct and a real interest in Medicaid policy. Theres a lot of greenfield to build here and the role will grow and change as the company does. What you own six months in will look different from what you own on day one.

Product Mindset

Our philosophy is that everyone should be product-oriented. Were fundamentally building a consumer product for the masses. You will be in a unique position to understand both our enterprise clients and our end users. The challenge for you is to help balance the needs of both while remaining committed to our core user experience.

Ownership

Theres plenty of greenfield exploratory work to be done. We need someone to be able to take an ambiguous problem and run with it. As workflows mature youll be expected to own them end-to-end without heavy oversight.

High Velocity

Were looking for a rockstar operator: someone energetic detail-oriented and capable of managing context for multiple clients comfortably. Speed and quality arent a tradeoff herewe expect both.

Respectful Disagreement

We believe its crucial to be able to openly disagree with anyone on the team. We are looking for someone who doesnt shy away from conflict but is respectful and empathetic in their approach and always open to different ideas.

Humility

Its important to be able to admit when youre wrong. We are looking for a low-ego teammate who is able to take failures in stride and grow from them.

Requirements

• 1-2 years of experience in management consulting investment banking or working at a startup

• Strong attention to detail -- you take pride in doing the little things right especially when nobodys looking

• Exceptional analytical skills -- youre comfortable in data and know how to gather input to drive business decisions

• High ownership -- you are comfortable building operational processes in ambiguous situations

• Ability to work 5 days per week in-person in NYC

• Competitive salary and equity ownership in the company

• Platinum health insurance plans

• Free lunch every day

• All commuter expenses covered

• $100/month wellness benefit

• Unlimited PTO

• 401k plan with company match

Required Experience:

Senior IC