Senior Operations Analyst (Retirements)

WHO WE ARE

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify automate and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash Betterment SoFi Webull and eToro amongst many others; collectively Apex powers access to the stock market for over 22 million end customers.

At Apex we are changing how the securities industry operates by reinventing the status quo which was manual slow and accessible only by the ultra-wealthy. Were digitizing and democratizing systems so that everyone has an opportunity to invest.

When youre at Apex you drive this change. Youre part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin Dallas Chicago New York Portland Belfast and Manila are home to over 1000 employees.

Together were shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. grit results empathy accountability and teamwork with Apex.

Were proud to be recognized for the innovative work we do the purpose-driven nature of our work and the collaborative culture weve created. Here are just a few of the many awards weve recently received:

Best Places to Work

- Presented by BuiltIn

WealthTech of the Year

2025- Presented by US FinTech Awards

The Worlds Top 250 Fintech Companies

2024- Presented by CNBC

ABOUT THIS ROLE

Apex is seeking a highly motivated Senior Operations Analyst to support our Retirements team. This role is integral in managing the full lifecycle of retirement account operations from contributions and distributions to tax reporting and regulatory compliance for our introducing broker-dealers. The ideal candidate will have experience in retirement plan administration or brokerage operations a strong understanding of IRS rules governing retirement accounts and the ability to apply creative solutions to operational challenges.

Key Responsibilities

• Retirement Account Operations: Process and monitor IRA contributions Roth conversions rollovers Required Minimum Distributions (RMDs) and retirement plan distributions across all retirement product types including Traditional Roth SEP and SIMPLE IRAs 401(k) 403(b) pension annuity and HSA/ESA accounts. Ensure all transactions comply with IRS contribution limits distribution rules and eligibility requirements.
• Tax Reporting & IRS Filing: Support the preparation review and filing of year-end tax forms including Form 1099-R (Distributions) and Form 5498 (IRA Contributions). Identify and resolve reporting discrepancies process corrections and ensure timely and accurate IRS submission through FIRE/IRIS filing systems.
• Account Maintenance & Compliance: Manage beneficiary designation updates excess contribution corrections recharacterizations and account restriction monitoring. Ensure all retirement account activities adhere to IRC ERISA and FINRA/SEC requirements.
• Customer Support: Handle a wide range of customer inquiries and requests related to retirement accounts through email and phone providing timely and accurate information on contribution limits distribution options tax implications and beneficiary rules to enhance client satisfaction.
• Knowledge Expansion: Continuously acquire and update knowledge of IRS regulations (Internal Revenue Code) ERISA requirements and FINRA/SEC guidelines as they apply to retirement account operations ensuring strict compliance and operational integrity.
• Process Improvement: Actively participate in initiatives to improve procedures by reducing risks and enhancing operational efficiencies. Provide recommendations and insights that may influence the strategic direction of retirement services operations.

Education and Experience

• Bachelors Degree in Finance Economics Business Administration Accounting or a related field.
• Proven track record in retirement plan administration brokerage operations or financial services operations is essential.

Preferred Qualifications

• Experience: Minimum of 5 years in retirement account operations brokerage operations or financial services operations preferred.
• Technical Skills: Proficiency in Microsoft Office particularly Excel. Knowledge of SQL and data organization and Claude AI is highly desirable. Experience with tax reporting systems (FIRE/IRIS) is a plus.
• Regulatory Knowledge: SME with IRS rules governing retirement accounts (contribution limits RMD calculations Roth conversion rules early distribution penalties) ERISA compliance requirements and FINRA/SEC guidelines affecting brokerage operations. Knowledge of the full life cycle of retirements from account opening to tax reporting including state withholding reconciliation and remittance.

Work Environment

• Analytical Skills: Ability to think critically and utilize advanced problem-solving skills to address and resolve issues promptly particularly around tax reporting accuracy and regulatory compliance.
• Communication: Excellent verbal and written communication skills capable of explaining complex retirement account rules to clients and engaging effectively with various stakeholders.
• Independence: Self-motivated with the ability to operate independently while also being a cooperative and constructive team player.
• Detail-Oriented: Exceptional attention to detail and precision in executing tasks and projects particularly in tax form preparation and IRS filing.
• Adaptability: Quick learner with the ability to adapt to new challenges and regulatory changes within a dynamic environment including annual IRS contribution limit updates and evolving SECURE Act provisions. Must be prepared to learn and become proficient across multiple internal systems platforms and tools used in daily operations.

#operations #mid-senior #full-time#LI-MJ1 #APEX

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits including healthcare benefits (medical dental and vision EAP) competitive PTO 401k match parental leave and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status marital status or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.