Senior MLOps Technical Lead

Job Details

Must have Tech

Good to have Tech

GCP; CI/CD; Maven; Jenkins; Git (GitHub GitLab Bit Bucket SVN); SQL; RDBMS; Java; API; AWS

1.8 years of commercial software development
experience.
in developing and hosting solutions
using Java Python in cloud platforms preferably GCP.
and implement scalable CCaaS and IVA
solutions leveraging leading Cloud and enterprise conversational AI / customer
service solutions including conversational IVR design NLU/NLP modeling intent
and flow orchestration webhook integrations speech-to-text/text-to-speech.
secure resilient cloud infrastructure
on major cloud services provider using services such as GKE Cloud Run Cloud
Functions Pub/Sub Apigee and Big Query implementing IAM VPC design
encryption multi-region high availability and Infrastructure as Code
(Terraform) to support enterprise-grade customer experience platforms.

5.
Architect implement and optimize CCaaS
solutions including ACD (Automatic Call Distribution) skills-based routing
dialer omnichannel capabilities and campaign management ensuring scalable
secure and compliant contact center operations.

6.
Have experience in leading integrations and
migrations leveraging CCaaS APIs and telephony capabilities including CRM/CTI
integrations webhooks SIP/WebRTC security configuration and transition from
legacy contact center platforms to Cloud based solutions.

7.
Experience with Agile development Continuous
Integration and Continuous Delivery including working knowledge of various
tools in the CI/CD pipeline (using Maven Salt Git Jenkins) DevOps and
Observability.

8.
Experience in designing & developing API
services Micro services-based architecture using frameworks like Spring Boot
or Vertex.

9.
Hands on experience with Kafka Relational
and/or NoSQL databases.

10. Experience
in Architecture design and modeling should possess strong skills in designing
and modeling complex systems and architectures.

11. Understanding
of data structures algorithms design patterns web technologies (HTTP
Apache) and familiarity with Unix/Linux

12. Strong
understanding of cloud security architecture Encryption and OAuth.

13. Looks
proactively beyond the obvious for continuous improvement opportunities.

14. Leadership
and communication: lead teams and collaborate with stakeholders so strong
leadership and communication skills are essential.

15. Excellent
communication skills with the ability to influence at all levels across
functions from both technical and non-technical perspectives alike.

Experience 4 Years
Skills: CCaaS/CTI/CRM IVA IVR Java Microservices Spring boot Kafka
Release Management(Maven/Git)

Understanding of cloud security architecture Encryption and OAuth Good understanding of data structures algorithms and design patterns