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Senior Manager, Venue Technology & End User Support
Job Location:
Job Location:
Newark, DE - USA
Yearly Salary:
$ 110000 - 135000
Yearly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.
WHO WE ARE:
Founded by Josh Harris and David Blitzer Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers the New Jersey Devils Prudential Center in Newark N.J. the Delaware Blue Coats the Utica Comets and a variety of other sports and entertainment properties. Led by some of the best and brightest minds in the industry HBSE positions itself as a pioneering and innovative global sports and entertainment business enterprise. We also strive to positively impact the local communities in which we operate through the powerful platform of sports. HBSE offers an energetic work environment built on collaboration growth and a quest to excel in everything we do.
As part of its portfolio Prudential Center in downtown Newark N.J. annually hosts more than 200 games concerts family shows and special events and is a top-5 ranked sports and entertainment venue in the U.S. by Pollstar and Billboard. It is home to the New Jersey Devils a renowned NHL franchise with three Stanley Cup championships and a proud passionate fan base. HBSE also owns the NBAs Philadelphia 76ers one of the most storied franchises in American sports having won three championships led by some of the most iconic athletes in NBA history.
OUR COMMITMENT TO INCLUSION:
At HBSE we are dedicated to hiring the best talent from the communities where we live work and play across all groups and levels; supporting and developing every employee to reach their potential; and creating an inclusive environment that allows team members to bring their true authentic selves to work.
POSITION OVERVIEW
The Senior Manager Venue Technology & End User Support will be responsible for leading end user support and the operation of key systems in support of live events at Prudential Center. This role combines deep technical expertise with hands-on team leadership with a primary focus on keeping systems running reliably for staff events and fans.
RESPONSIBILITIES
End User Support
Provide L1 and L2 end user support for all staff including hardware software and application troubleshooting across Windows and Mac environments
Lead IT service desk team providing day-to-day helpdesk support and dedicated game day and event coverage at Prudential Center and across the organization
Manage IT onboarding and offboarding for venue staff
Collaborate with Manager IT Support & Services on shared service desk coverage across all HBSE properties
Venue Technology
Manage and maintain all venue technology systems at Prudential Center.
Support the IT infrastructure behind venue operations including Windows and Linux hardware operating systems and network connectivity used in scoreboard operations game presentation and broadcast workflows. This role does not operate AV or scoreboard applications directly but ensures the underlying systems are stable patched and secure
Support venue technology systems including Xenial POS payment kiosks ticketing technology C-Cure access control Avaya phone systems TriplePlay IPTV two-way radios and fan-facing applications
Execute pre-event technology checklists covering AV network POS ticketing digital signage and broadcast systems to ensure full readiness before every event. Serve as the onsite IT point of contact for touring and production teams fulfilling technical requirements on event day
Serve as the primary technical point of contact for AV network POS ticketing broadcast and access control systems working directly with event production teams touring companies and external technology vendors
Manage technology setup and breakdown for events concerts and games
Conduct proactive maintenance schedules on all venue hardware and systems
Team Leadership
Supervise and develop IT support staff at North locations
Set clear expectations conduct regular 1:1s and manage performance
Build a team culture of accountability responsiveness and service excellence
Participate in hiring decisions for IT support staff
QUALIFICATIONS
7 years of experience in IT with at least 3 years in a management or team lead role
Experience supporting technology in a live event venue or entertainment environment is a plus but not required. Candidates from hospitality entertainment or media backgrounds are welcome to apply
Strong understanding of venue technology AV systems digital signage POS WiFi
Deep expertise in Windows Server Active Directory Group Policy Microsoft 365 and endpoint management (Intune Autopilot) is critical for this role
Strong end user support background helpdesk operations SLA management
Excellent communication and stakeholder management skills
Ability to work evenings weekends and holidays for events and games
Valid drivers license preferred travel between Newark Jersey City and Utica required
Preferred
Networking knowledge including VLANs switching and enterprise WiFi is a strong bonus. Experience with Extreme Networks or similar platforms a plus
Experience supporting NHL NBA AHL or other professional sports venues
Familiarity with ticketing platforms and fan-facing event technology
CompTIA Microsoft or relevant certifications a plus
WHAT WE OFFER
Unique opportunity to work across world-class sports and entertainment venues
High-energy collaborative team culture
Exposure to cutting-edge venue and event technology
WORKING CONDITIONS:
Travel Requirements: Travel between HBSEs various offices is required; trips may require air travel and/or overnight stay.
Work Environment: This position generally requires that work primarily be performed from the New Jersey Devils office in Newark NJ and can require attendance at events taking place at the arena during nights and weekends.
Physical Requirements: Must be able to lift and carry up to 30 pounds
COMPENSATION AND BENEFITS:
The pay range for this position at commencement of employment is expected to be between $110000 and $135000 / year. Base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience.
The total compensation package for this position will also include other elements including eligibility for an annual discretionary bonus.
This position will be an at-will position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
The benefits package for the position may include the following subject to the terms of the then-in-effect Company policies plan documents and other eligibility criteria:
Medical/Dental/Vision/Flexible Spending Accounts
Pretax Transportation Benefit
Generous Parental Leave policies
401K (with a company match after 1 year of service)
Generous Paid Time Off policies
13 Paid Holidays
½ Day Summer Fridays
Complimentary or Discounted Sports & Concert Tickets
On Site Fitness Rooms
Other League & Partner Discounts
Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age disability gender identity marital or veteran status or any other protected class.
Required Experience:
Senior Manager
About Company
Harris Blitzer Sports & Entertainment (HBSE), founded by Josh Harris & David Blitzer in 2017, is a proud family of diverse, global brands and sports properties including the Philadelphia 76ers and the New Jersey Devils among many others.
