Senior Manager, Technology Product Management

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

This is a leading global role within the Corporate Finance Technology team responsible for the product management of JLLs Order to Cash (O2C) processes. The position holds ownership for all key aspects of the O2C cycle including Contracts Projects Billing Accounts Receivable and integrations with 3rd party applications.

You will manage these functions within JLLs single instance of PeopleSoft 9.2 which supports core finance operations across more than 42 countries. The role involves managing a team of Product Specialists and Production Support staff and reports to the Executive Technology Product Manager with significant exposure to senior finance and technology management.

This pivotal role ensures operational efficiency accurate financial transactions and seamless customer experience.

Key Responsibilities:

Product Management

• Directs a comprehensive product strategy from product conception and definition through end of life. Ensuring effective delivery of requirements on a timely basis.
• Directs those involved in the design modification and evaluation of all phases of a specific product or group of products provide insights guidance to drive optimal solutions with clearly defined benefits.
• Promotes use of new technologies and industry-leading trends. Selects develops and evaluates personnel to ensure the efficient operation of the function.
• Manage a focused team of Product Managers and Production Support staff to achieve strategic goals. Ensure the team is focused on supporting the current state whilst delivering on requirements and initiatives.
• Embrace the JLL Accelerate 2030 strategy with particular focus on Unlock Platform Excellence & Outpace through data and AI
• Deliver the approved 3-year ERP strategy and roadmap by collaborating with global and regional finance partners to design and implement technical solutions
• Provide product expertise develop strong working relationship with finance and business partners.
• Manage ERP O2C robustness ensuring timely resolution of priority issues.
• Responsible for establishing a comprehensiveperformance management frameworkthat provides actionable insights into process efficiency issue resolution and business value enabling proactive decision-making for stakeholders.
• Create awareness of industry trends and ensure JLL adopts best-in-class working practices and technical solutions
• Experience with Sarbanes-Oxley compliance and audit requirements for billing and revenue workflows
• Establish recognition as a strategic technology leader within JLLs senior leadership community.
• Drive strategy and delivery of future ERP strategy for JLL.

Business Analysis & System Enhancement

• Partner with finance teams to gather business needs and translate them into detailed functional specifications for system enhancements.

• Perform gap analysis to evaluate current system capabilities and identify solutions through configuration customization or new functionality.

• Analyse the technical and business impact of proposed changes to ensure compatibility with existing systems and workflows.

• Support the rollout of new modules and features across multiple business units and geographic regions.

• Create and maintain comprehensive functional specifications system documentation and process guides.

Technical Oversight & Quality Assurance

• Identify opportunities to streamline business processes through system configuration and automation.

• Manage operational issues including reporting timely resolution and identifying ongoing mitigation strategies.

• Ensure deliverables are completed on schedule and with minimal errors post-deployment.

• Interface with Oracle and third-party vendors to coordinate technical activities and support.

• Overseeing the entire product development lifecycle from conception and requirements gathering to launch and iteration

Required Qualifications:

• 10 years of experience supporting PeopleSoft Financial Management 9.2 ideally in the real estate or a similar service industry.

• Bachelors degree in Information Systems Computer Science Business Administration Finance or a related field.

• Deep functional knowledge of PeopleSoft FSCM 9.2 modules with expertise in the Order to Cash process.

• Experience supporting at least one global ERP rollout.
  

Preferred Qualifications

• PeopleSoft certifications in Financial Management.

• Oracle Accreditations.

• Experience with process automation tools and emerging technologies such as GenAI applications.

• Deep functional knowledge of PeopleSoft FSCM 9.2 modules with expertise in the Order to Cash process.

• Strong understanding of financial close processes and month-end support requirements.

• Proven ability to work under pressure manage complex projects and deliver results.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Accepting applications on an ongoing basis until candidate identified.