Senior Manager, Technical Learning Center of Excellence

Iovance Biotherapeutics aims to be the global leader in innovating developing and delivering tumor infiltrating lymphocyte (TIL) therapy for people with cancer. We are pioneering a transformational approach to treating cancer by harnessing the ability of the human immune system to recognize and attack diverse cancer cells in each patient. The Iovance TIL platform has demonstrated promising clinical data across multiple solid tumors. We are committed to continuous innovation in cell therapy including gene-edited cell therapy which may be a promising option for patients with cancer.

Overview

Iovance is seeking a highly motivated individual for the position of Sr. Manager Technical Learning Center of Excellence at Iovances Cell Therapy Center (iCTC) in Philadelphia PA. This position is responsible for leading the Technical Learning Center of Excellence which includes the GMP Training Administration team (role-based curricula training assignment accuracy LMS data integrity inspection readiness and training documentation compliance) as well as Instructional Design Measurement and Evaluation and Trainer Qualification capabilities for Iovances technical teams. This role is part of the Technical Learning and Knowledge Management leadership team and will lead continuous improvement projects in support of enhancing standardized learning capabilities across the organization. The role partners closely with Quality Document Control area leadership and cross-functional stakeholders to ensure training records curricula and reporting remain current compliant and aligned with business and quality priorities.

Essential Functions and Responsibilities

• Establish and govern the Technical Learning Center of Excellence operating model including standards for curriculum design role-based assessment and qualification learning technology training documentation and course setup in the LMS and defining continuous improvement to support the training system.
• Manage the GMP Training Administration team as well as Instructional Design and Metrics and Evaluation staff.
• Lead training reporting strategy metrics and dashboards to support audits leadership visibility and business decision-making.
• Manage LMS issue resolution process improvements implementation support and user readiness activities in partnership with Quality system owner.
• Partner with QA Document Control area leadership and cross-functional stakeholders to align training requirements and ensure compliance.
• Lead complex training initiatives supporting quality events operational priorities and sitewide business needs.
• Training subsystem owner for role-based curricula including but not limited to manufacturing operators quality specialists supervisors trainers and technical SMEs while partnering with Quality and functional leaders on curriculum ownership and approval.
• Lead the strategy to ensure modern learning solutions are tailored to business needs including design of blended learning programs that combine classroom instruction digital learning hands-on practice simulations coaching and on-the-job qualification to accelerate workforce readiness.
• Ensure training programs support cell therapy-specific needs including autologous workflows chain of identity and chain of custody cryopreservation material handling contamination control QC testing batch disposition and patient-impact awareness.
• Develop and govern trainer qualification ongoing trainer engagement and train-the-trainer programs to ensure consistent instruction objective assessment and effective knowledge transfer across shifts sites and functions.
• Develop and maintain learning metrics and performance dashboards including training completion qualification cycle time right-first-time documentation deviation trends linked to training retraining effectiveness audit observations and learner proficiency.
• Drive continuous improvement by using quality events audit findings process changes learner feedback and business priorities to update curricula improve learning effectiveness and reduce recurring human-performance risks working with Learning Business Partners.
• Collaborate with Quality and Document Control teams to ensure training assignments curricula job codes procedures and training records remain compliant current inspection-ready and aligned with controlled documentation.
• Participate in learning governance forums with functional stakeholders to prioritize learning demand review effectiveness data and maintain visibility into workforce capability and compliance risks.
• Manage and develop a team of learning professionals instructional designers and LMS administrators fostering technical credibility customer focus accountability and operational excellence.
• Oversee learning technology and GMP Training administration practices in the LMS ensuring training assignments curricula reporting data integrity and user experience meet GMP expectations and operational needs.
• Benchmark industry practices and emerging cell therapy workforce development models to mature the learning center of excellence and keep training approaches current practical and relevant.
• Represent the learning function during audits inspections and quality reviews by clearly explaining the training strategy qualification model effectiveness measures and continuous improvement actions.
• Model a quality mindset and patient-centered culture by reinforcing expectation that effective learning and technical proficiency directly support safe reliable and timely delivery of cell therapy products.

Required Education Skills and Knowledge

• Bachelors degree in Instructional Design Education Life Sciences Quality Business Administration or a related field.
• Minimum of nine (9) years of experience in training and documentation in pharmaceutical or biopharmaceutical GMP based facility with Bachelors degree; or 7 years and a Masters degree; or a PhD with 4 years experience; or equivalent work experience.
• Excellent knowledge of Learning as a business function including the L&D industry and current best practices
• Strong knowledge of adult learning theory and instructional design principles and methodologies (e.g. ADDIE 5Ds) and understanding how adults learn in the workplace.
• Naturally curious possesses the ability to dig deeper to understand complexities and distill into a simpler view
• Holistic View able to see big picture in perspective and be detail oriented in execution and providing direction
• Manages and Measures Work understands objectives and diligently monitors processes progress and results
• Must have strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Demonstrated project management time management and organizational skills.
• Excellent problem-solving skills be solutions driven.
• Strong computer skills and attention to detail.
• Need to be able to read write and understand English and be proficient in Microsoft (Excel Word Outlook PowerPoint)
• Ability to work successfully in a fast-paced-team-oriented setting.
• This position is for regular work week hours (M-F).
• Experience in the biopharmaceutical or life sciences industry.
• Strong working knowledge of GMP regulations quality systems training records controlled documentation and inspection readiness expectations
• Experience administering or supporting learning management systems including course setup curricula assignment reporting issue resolution and data integrity.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made upon request to enable individuals to perform essential functions. Please contact Human Resources to request accommodation.

Physical Demands and Activities Required

• Must be able to remain in a stationary position standing or sitting for prolonged periods of time
• Must have visual acuity to perform activities such as: preparing and analyzing data and figures viewing a computer screen and extensive reading.
• Must be able to communicate with others to exchange information

Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting problem-solving analysis and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Work Environment

This job works in a professional office environment and a manufacturing lab setting. Potential exposure to latex bleach loud noise lab equipment hazards strong odors and chemical or biochemical materials is possible. The role requires operating standard office equipment and keyboards.

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The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions duties or local variances. Management retains the discretion to add or to change the duties of the position at any time.

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