Senior Manager, Technical Documentation, Data Center Facilities

Ideal Candidate Profile

• 8 years of experience in technical documentation operations documentation knowledge management data center operations critical facilities infrastructure operations engineering support or similarly complex technical environments.

• 3 years of experience leading teams programs vendors or cross-functional documentation initiatives in large-scale operationally intensive organizations.

• Experience building documentation systems for mission-critical environments including SOPs MOPs EOPs runbooks maintenance procedures knowledge bases audit documentation or controlled operating standards.

• Strong understanding of data center operations or critical infrastructure including electrical mechanical controls network safety change management incident response maintenance and operational turnover concepts.

• Demonstrated ability to work with technical subject matter experts and translate complex field processes into clear accurate and executable procedures.

• Experience implementing documentation governance content lifecycle controls review cycles version management metadata standards content quality metrics and continuous improvement mechanisms.

• Bachelors degree in Technical Communication Engineering Operations Information Systems English Communications or related field preferred; equivalent technical operations experience will be considered.

Skills and Competencies

• Senior-level documentation leadership with strong operational judgment and the ability to prioritize documentation work based on safety reliability compliance and execution risk.

• Excellent technical writing editing information architecture and content governance skills for complex infrastructure environments.

• Ability to create concise field-usable procedures that reduce ambiguity improve repeatability and support safe execution during normal operations maintenance deployment and abnormal conditions.

• Strong stakeholder management across operations engineering commissioning deployment reliability safety security compliance training and vendor teams.

• Strong program management discipline including planning prioritization dependency management issue tracking metrics reporting and executive-ready communication.

• High attention to detail in procedure accuracy terminology version control approval records document hierarchy and content consistency across a global portfolio.

• Ability to lead through influence build trusted relationships with technical teams and challenge unclear or incomplete documentation before it becomes operational risk.

• Bias for scalable mechanisms standardized templates automation digitization knowledge reuse and continuous improvement.

Preferred Skills / Certifications

• Experience in hyperscale data centers cloud infrastructure colocation environments utilities industrial operations manufacturing aviation healthcare energy or other mission-critical settings is strongly preferred.

• Experience managing controlled documentation for SOPs MOPs EOPs change management incident response maintenance programs safety procedures commissioning turnover or regulatory/audit requirements.

• Familiarity with CMMS DCIM BMS EPMS SCADA ticketing systems learning management systems document management systems knowledge bases or content management platforms.

• Experience with structured authoring content taxonomy metadata document control SharePoint/Confluence-style knowledge repositories XML/DITA concepts or digital procedure platforms is a plus.

• Certifications or training in technical communication knowledge management ITIL PMP Lean Six Sigma quality management document control or safety/compliance frameworks are a plus.

• Experience creating documentation for global audiences multi-site operations regulated environments or teams with varying levels of technical depth.

Physical Demands / Work Environment

This is a mission-critical documentation leadership role supporting 24/7 data center operations where safety uptime procedural accuracy and operational consistency are essential. Regular attendance collaboration across time zones schedule flexibility and occasional support during major incidents readiness milestones audits or urgent documentation updates may be required.

To perform these duties you must be able to work in office remote collaboration construction campus and active data center environments as needed; walk sites; observe field procedures; participate in readiness reviews; and safely engage in documentation validation activities with or without reasonable accommodation.

Market Alignment

This role profile reflects common marketplace expectations for senior technical documentation and data center operations documentation leadership roles at hyperscale and mission-critical infrastructure organizations. Comparable postings and public role descriptions emphasize clear technical documentation operational process improvement data center procedure discipline mission-critical services physical infrastructure operations standardization knowledge systems and documentation that supports safe repeatable execution in high-availability environments.

Why Oracle Cloud Infrastructure

• Global impact at scale: Build documentation systems that directly support the safe reliable and consistent operation of OCI data centers across regions and continents.

• Technically rigorous environment: Work with experienced operations engineering commissioning deployment automation reliability safety security and compliance teams in a rapidly scaling hyperscale cloud infrastructure environment.

• Culture built on operational excellence: Join an organization that values safety process discipline clear ownership documentation quality accountability and continuous improvement as foundational to protecting uptime and customer trust.

• Long-term career development: Benefit from internal mobility technical development and growth opportunities for professionals building long-term careers in cloud infrastructure operations excellence and technical documentation leadership.