Senior Manager, Success & Onboarding

At Mudflap were modernizing the $1 trillion trucking industry the backbone of the U.S. economy. By helping over 100000 underserved small businesses save over $1 billion on fuel Mudflap has quickly grown into a profitable fintech platform that processes billions in annual payment volume.

As Senior Manager Success & Onboarding youll lead and scale the growth and onboarding strategy for the Mudflap Fuel Card.

Youll own the entire early customer journeyfrom application and activation to retentionshaping how fleets experience Mudflap during their critical first 12 weeks. Leading a high-impact team of 9 youll drive performance through data strategy and operational excellence.

This is a high-visibility high-ownership role for a strategic leader who loves building teams optimizing growth and creating exceptional customer experiences.

Were a team of talented individuals on a mission to improve a $1 trillion industry with a high bar for quality a commitment to continuous self-improvement and an open mind to new ideas and methodologies.

Work Location: This role can be based in Austin TX or Palo Alto CA and involves a hybrid work approach balancing in-office collaboration with the ability to work remotely.

To support our team we offer:

• Commuter benefits to ease your travel

• Lunches and snacks to keep you fueled

• A collaborative high-growth environment where youll work closely with talented teammates across the company

Expectations (In this role you will):

• Own and optimize the customer journey from application through activation and early retention

• Drive funnel conversion onboarding performance and time-to-value improvements

• Identify friction points and implement scalable customer-centric solutions

• Partner cross-functionally with Product Marketing Operations and Customer Success to optimize growth and onboarding experiences

• Build scalable onboarding systems leveraging AI automation and human engagement

• Develop onboarding playbooks that improve fleet activation stability and long-term engagement

• Turn onboarding into a measurable data-driven growth engine with clear business impact

• Lead coach and develop a high-performing team focused on operational excellence and customer outcomes

Experience (What we look for):

• 6 years of experience in growth onboarding operations or customer lifecycle leadership

• Proven track record improving conversion activation retention and customer engagement metrics

• Highly analytical with experience using data dashboards and cohort analysis to drive decisions

• Strategic and hands-on operator who thrives in fast-paced high-growth environments

• Strong people leader with a track record of building high-performing teams and scalable processes

• Passion for leveraging AI and automation to improve operations and customer experience

• Experience in PLG fintech logistics marketplaces or mobility is a strong plus

Perks and Benefits (What we offer):

• Competitive salary and equity in a high-growth startup

• Multiple health benefit options

• Responsible Time Off

• 401(k) matching

• Opportunities and support for major career growth

• Annual Company offsite event (Mudfest!)

The salary range for this role is $146000 - $162000 bonus. This information reflects a base salary range for this position based on current market data which may be subject to change as new market data becomes available. The candidates skills experience and other relevant factors will determine the exact compensation.

Company Overview (Who we are):

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors including QED Matrix Partners Commerce Ventures NFX and 500 Startups and included in the Forbes Fintech 50 list Mudflap offers fleet fuel management solutions. Our core team hails from Disney Uber Procore DoorDash Google Meta Capital One Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do

• Make it Count: Act like an owner by focusing on the impact of your work

• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates

• Sweat the Details: We keep our standards high and achieve them by paying attention to every detail

• Be Curious: Use a growth mindset to question assumptions take calculated risks and stretch the boundaries of whats possible

Required Experience:

Senior Manager