Senior Manager, Service Operations & Market Execution Americas, MedTech Supply Chain

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

People Leader

All Job Posting Locations:

Raritan New Jersey United States of America

Job Description:

Johnson & Johnson MedTech Supply Chain is recruiting for a Senior Manager Deliver Americas Partner Management MedTech Supply Chain this hybrid Position is located in Raritan NJ.

About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments. Your work will help patients on their journey to wellness. Learn more at Summary:

The Service Operations & Market Execution Senior Manager is responsible for leading the Americas regional S&OE execution capability across the Distribution Center network covering North America and Latin America.

This role enables consistent exception-based and timely decision-making across distribution operations to protect service manage operational constraints and balance service inventory capacity and cost trade-offs. The role connects site execution realities with regional business priorities Customer Service Deliver Planning interfaces Partner Operations Performance/Finance and regional leadership.

The position is part of the Americas Regional Operations Platform and is accountable for translating S&OE governance into operating routines across sites. It ensures that short-term execution risks demand variability backorders capacity constraints logistics limitations and service escalations are surfaced assessed prioritized and resolved through the right decision forums and escalation paths.

This role does not replace global planning Customer Service or site operations accountability. Instead it creates the regional mechanism to align those groups around timely execution decisions and ensures that distribution operations act as one coordinated network.

Key Responsibilities:

Regional S&OE Execution Governance

• Lead the Americas S&OE operating mechanism for distribution execution across North America and Latin America.
• Deploy and govern regional S&OE routines decision rules escalation paths and execution cadences across the DC network.
• Establish clear thresholds for service inventory capacity backorder and demand/supply exceptions that require regional review.
• Ensure S&OE forums are exception-based decision-oriented and focused on forward-looking execution risks rather than historical performance reviews.
• Maintain alignment between site-level execution routines and regional S&OE governance so that issues are managed at the right level: site regional platform business or S&OP escalation.

Short-Term Execution Control and Decision Enablement

• Lead regional visibility of short-term execution risks across distribution operations including service performance backlog/backorders inventory constraints DC capacity labor/capacity limitations transportation constraints and customer-impacting exceptions.
• Coordinate cross-site responses when execution decisions affect multiple DCs markets customers or business priorities.
• Enable timely trade-off decisions across service cost inventory capacity and customer impact.
• Ensure decisions are documented communicated and translated into executable actions by site operations Customer Service planning interfaces and partner teams.
• Escalate recurring or structural deviations to the appropriate regional or S&OP forum when issues exceed agreed thresholds or indicate persistent trends.

Market and Customer Execution Alignment

• Partner with Customer Service Deliver Planning interfaces commercial/business stakeholders and site operations to align service priorities and customer-impacting decisions.
• Support customer and market prioritization logic in constrained situations including allocation backorder recovery expedited handling and recovery sequencing.
• Ensure customer-impacting execution decisions are transparent aligned with business priorities and supported by clear operational feasibility.
• Provide regional visibility to risks that may impact customer service service reliability and business continuity.
• Translate market priorities into operational execution guardrails for DCs and logistics partners.

Site-to-Region Operating Integration

• Connect site-level execution routines with regional governance to ensure every DC operates within a common S&OE management framework.
• Standardize the way exceptions are identified escalated reviewed and resolved across sites.
• Partner with site leaders to ensure feeder routines are in place before regional S&OE reviews including issue preparation root-cause clarity decision options and action ownership.
• Ensure regional S&OE does not become an additional meeting layer but an integrated governance mechanism that consolidates and improves existing operational routines.
• Drive consistent visibility across the Americas network while preserving site accountability for execution.

Performance Insights and Continuous Improvement

• Monitor adherence to S&OE standards escalation protocols and decision cadences.
• Identify recurring service issues execution bottlenecks process gaps and decision delays that affect regional performance.
• Partner with Ops Performance & Finance Architecture to connect S&OE decisions with cost service inventory and P&L implications.
• Use S&OE insights to identify systemic issues that require corrective action process improvement capability building or escalation to regional leadership.
• Partner with Continuous Improvement Partner Operations Network/Engineering and Systems/Process teams to address recurring operational constraints.

Success Measures

• Consistent S&OE operating cadence deployed across Americas DC operations.
• Clear exception thresholds and escalation paths in place for service inventory backorder capacity and customer-impacting risks.
• Faster resolution of short-term execution constraints and improved decision cycle time.
• Improved visibility of service risks backlog/backorders capacity constraints and operational trade-offs across the region.
• Reduced firefighting through better forward-looking execution visibility and structured decision-making.
• Stronger alignment between site execution regional priorities Customer Service planning interfaces and business needs.
• Clear documentation and communication of S&OE decisions owners actions and follow-through.
• Improved service reliability operational discipline and transparency across the Americas distribution network.

Qualifications:

• Bachelors degree required (Supply Chain Operations Engineering Business or related field preferred).
• Proven experience in supply chain operations distribution logistics or customer service operations within multi-site networks.
• Experience defining and leading governance models decision frameworks and escalation mechanisms.
• Strong analytical skills with the ability to make trade-off decisions under pressure and ambiguity.
• Demonstrated ability to lead across functions and geographies in a matrixed environment.

Language Requirements:

• English: Fluent (required)
• Spanish and/or Portuguese: Preferred

Key Competencies:

• Exception-based decision-making
• Service cost inventory and capacity trade-off management
• Cross-functional influence
• Operational governance and discipline
• Data-driven problem solving
• Matrix leadership
• Bias for action and follow-through

• Regional execution leadership
• Decision-making under constraint and ambiguity
• Governance and policy deployment
• Stakeholder influence and cross-functional collaboration
• Customer and market execution mindset
• Standardization adoption and process discipline

Geographic Scope & Travel

• Regional responsibility for North America and Latin America.
• Travel as required to support execution alignment and regional priorities.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

Required Skills:

Preferred Skills:

Analytical Reasoning Business Alignment Collaboration Continuous Improvement Demand Forecasting Developing Others Distribution Management Distribution Resource Planning (DRP) Financial Competence Inclusive Leadership Leadership Lean Supply Chain Management Operational Excellence Order Management Organizing Procurement Policies Sales and Operations Planning (S&OP) Strategic Supply Chain Management

The anticipated base pay range for this position is :

$122000.00 - $212750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Companys long-term incentive program.

Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits:

Vacation 120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year

Holiday pay including Floating Holidays 13 days per calendar year

Work Personal and Family Time - up to 40 hours per calendar year

Parental Leave 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave 80 hours in a 52-week rolling period10 days

Volunteer Leave 32 hours per calendar year

Military Spouse Time-Off 80 hours per calendar year

For additional general information on Company benefits please go to: - Experience:

Senior Manager