Senior Manager, Sales & Customer Support

This is a Remote position Only if you currently reside in the state of Texas near a major airport. Otherwise this is an Onsite position based at our location in Goleta CA (Greater Santa Barbara CA area).

• No Visa sponsorships are available for this position.

• Salary Range $120000 - $180000 bonus

The Senior Manager Sales & Customer Support provides ongoing support to direct reports and customers on a daily basis. He/she will lead a team focused on resolving various commercial items and aggressively targeting expansion opportunities within the industrial water market. He/she will support the implementation of business strategies and maintain profitable relationships focused on accelerating opportunities driving funnel growth team execution order processing and new account acquisition.

• Player coach managing accounts and a team consisting of Inside Sales and Customer Service
• Key markets Chemical Oil & Gas Lithium/Mineral Mining Data Centers Micro-Electronics Semi-Conductors etc.
• Applications - Water and Wastewater
• Key technology offering Reverse Osmosis (RO) Ultra-Filtration (UF) Nano-Filtration (NF) Micro-Filtration (MF) Membrane Flat Sheet and Contract Manufacturing
• Supports the business in strategy execusion and implementation of the regional growth plan (prepare a strategic sales plan focused on target accounts and markets supports order analysis reviews contracts prepares and maintains relevant documentation)
• Provide ongoing technical support and ensure high-quality customer service (follow-up of orders customer visits prepare and conduct customer presentations)
• Serve as a liaison between the customer and MANNHUMMEL internal departments understand customer needs and initiate
• Prepare the price analyses as well as the operational sales planning
• Prepare and lead price negotiations for new projects and customers
• Support the business with market research and industry intelligence
• Identify develop and support the team with identification of new customers
• Accellerate new channel partner (Distributors OEMs Integrators) relationships
• Maintain update and coach Salesforce disipline
• Responsible for achieving individual and team booking and revenue targets
• Provide urgent response time in delivering customer & channel partner satisfaction
• Responsible for prospecting developing and managing a distribution network. Including distributor strategy execution distributor performance management and distributor key performance indicators (KPIs)

Education:

Bachelors degree in Engineering or a similar field of study

Experience:

8 years minimum customer-facing sales experience within a manufacturing environment
3 years minimum team leadership / team management experience leading direct reports
Experience developing and implementing customer focused strategies
Previous experience in filtration (membrane particle filters coalescers etc.).

Required Skills:

Customer driven organization and coordination skills self-motivated and ability to deliver in fast-paced challenging environments
Ability to manage multiple projects simultaneously
Ability to travel approximately 30 35% (Primarily domestic U.S./ Canada)
Conflict management skills
Strong English communication skills (verbal written presentation)
Microsoft Office tools (Excel PowerPoint Word Outlook)
CRM experience
SAP experience

Preferred Experience and Skills:

Membrane Filtration experience specifically
Salesforce CRM
Bi-lingual English/Spanish

#LI - Remote