Senior Manager, QRC Customer Solutions

At Flowserve the Quick Response Centers (QRCs) are central to delivering on our promise of responsiveness reliability and customer focus. The QRC Customer Solutions Manager serves as the commercial and customer-facing leader for the assigned QRC network responsiblefor drivingquoting efficiency pricing accuracy and end-to-end order management performance.

This role ensures that every customer requestlarge or smallis handled with urgency professionalism and alignment to Flowserves commercial strategy. Partnering closely with Sales Operations and Supply Chain the QRC Customer Solutions Manager plays a key role in achieving customer satisfaction revenue growth and profitability targets.

Responsibilities:

• Lead all front-end QRC commercial activities including quotation development pricing and order management for assigned sites.

• Serve as the primary customer interface within the QRCNetwork ensuring clear communicationtimelyupdates and proactive issue resolution.

• Drive quoting accuracy and turnaround performance meeting established service-level targets and supporting the quick-turn business model.

• Collaborate with Sales and Operations to balance customer requirements with manufacturing capacity and material availability.

• Ensure compliance with Flowserve pricing governance and commercial policies whilemaintainingcompetitive positioning

• Manage order lifecycle performance metrics including quote response time on-time delivery order accuracy and customer satisfaction.

• Identifyprocess improvement opportunities across quoting and order management to enhance speed efficiency and quality.

• Support revenue and margin goals through disciplined pricing execution and effective coordination with Finance and Supply Chain.

• Provide leadership to the local customer service and order management teams reinforcing a culture of accountability collaboration and service excellence.

• Communicate regularly with QRC leadership and cross-functional teams on order status risks and opportunities for improvements

• Customer Focus: Champions customer needs through responsiveness clear communication and proactive problem solving.

• Commercial Acumen: Understands the financial and strategic implications of pricing cost and delivery decisions

• Collaboration: Builds strong cross-functional partnerships to deliver on customer commitments

• Execution Excellence: Drives results through disciplined process management and a sense of urgency.

• Continuous Improvement:Identifiesand implements enhancements to improve cycle time accuracy and service levels

Required:

• Minimum 7 years of experience in customer solutions commercial operations or sales support within an industrial or manufacturing environment.

Preferred:

• Bachelors degree inBusiness Engineering Supply Chain or related disciplinepreferred.

• Demonstrated experience with quoting pricing and order management processes; SAP or equivalent ERP systemproficiencyrequired.

• Strong commercial acumen with the ability to balance customer expectations cost and delivery performance

• Proventrack recordof improving process efficiency and customer satisfaction in a fast-paced environment.

• Excellent communication and stakeholder management skills with the ability toinfluence acrossfunctions and geographies.

• High sense of urgency ownership and professional accountability consistent with Flowserves core values.

• Medical Dental & Vision Insurance (including FSA and HSA options)

• Life Insurance Supplemental Life Child Spousal and AD&D Insurance

• Short- and Long-Term Disability

• Retirement Planning 401(k) plan & Financial Wellness Resources

• Educational Assistance Program

• Time Off Policies (including sick leave parental leave and paid vacation)

Eligibility requirements apply to some benefits and may depend on job classification