Senior Manager, Professional Services

The Opportunity

The Senior Manager Professional Services plays a pivotal role in leading the successful delivery of implementation projects across Eunas product lines. This role bridges strategic planning and operational execution ensuring high-quality service delivery client satisfaction and team performance. The Senior Manager will oversee multiple Professional Services teams drive process improvements and collaborate cross-functionally to support scalable growth and customer success. This role reports directly to the Director of Professional Services.

Responsibilities

• Lead coach and develop teams of managers and individual contributors.

• Foster a high-performance culture focused on accountability collaboration and continuous improvement.

• Oversee the planning execution and delivery of complex implementation projects ensuring they meet scope timeline and budget expectations.

• Ensure consistent application of project management methodologies and tools (e.g. Cloud Coach).

• Act as an escalation point for project risks and client concerns.

• Partner with the Director of Professional Services to define and execute departmental strategies.

• Drive improvements in service delivery processes resource planning and reporting.

• Contribute to the development of standardized Statements of Work (SOWs) and onboarding frameworks.

• Work closely with Sales Customer Success Product and Support teams to ensure seamless transitions and alignment on client outcomes.

• Participate in pre-sales solutioning and scoping discussions as needed.

• Build strong relationships with key clients and stakeholders.

• Ensure a client-centric approach to delivery that supports long-term success and retention.

• Champion customer retention through consistent and high-quality engagement practices.
  
• Support career development and performance management aligned with departmental goals.

Qualifications

• Experience with customer success platforms (e.g. Totango Salesforce Zendesk) or the ability to quickly learn.
• 7 years of experience in Professional Services including 3 years in a leadership role.

• Proventrack recordof managing enterprise SaaS implementations.

• Strong understanding of project management principles (PMP certification preferred).
  
• Experience with Cloud Coach or similar PSA tools.

Knowledge Skills Abilities Preferred:

• Excellent communication leadership and stakeholder management skills.

• Ability to thrive in a fast-paced evolving environment.

• Strong problem-solving and analytical skills.

• Experience with CRM ERP or other enterprise software implementations particularlyGovTech.

• Comfortable adapting to diverse customer business processes.
• Highly organized focused and persistent in achievingobjectives.
  
• Collaborative team player who values feedback and continuous improvement.

AI Mindset at Euna Solutions
We believe the future of work is human AI. At Euna Solutions we encourage our team members to leverage AI tools to enhance creativity efficiency and decision-making. Were looking for people who are curious about emerging technologies eager to experiment and committed to using AI responsibly to augmentnot replacetheir expertise.

If you enjoy exploring new ways to solve problems learning continuously and applying AI to make your work smarter and more impactful youll thrive here.

WhatItsLike to Work at Euna Solutions

At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend An extra-long weekend!Twice a year Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.

Flexible workday
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than3400organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit .

Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Required Experience:

Senior Manager