Senior Manager, Product Operations

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Management Technical 714

Pay Range: $151800.00 - $250500.00

Job Description

Reporting to the Director of Enterprise Product the Senior Manager of Product Operations is responsible for leading Product Operations capabilities that improve product management effectiveness across the organization. This role establishes governance standards metrics tooling experimentation practices and operational frameworks that enable data-informed decision making and continuous improvement. By increasing visibility into product health product management quality and organizational effectiveness this role supports product teams in delivering measurable business and user outcomes. The role partners closely with Product Engineering UX Analytics and business leaders to operationalize product management standards and continuously improve Product Operations capabilities across the organization.

Essential Functions and Responsibilities:

• Lead develop and inspire Product Operations team members while fostering collaboration continuous improvement and product management bestpractices.

• Coach Product Managers on success metrics and create product scorecards.

• Partner with Product leadership toestablish measure and continuously improve product management quality standards and operational practices.

  • Serve as a domain expert to enable decision-making through data and insights.

  • Foster an environment that enables cross-functional feedback to stakeholders and product teams.

  • Own governance administration and continuous improvement of Product Operations tooling including Pendo and other platforms supporting product analytics experimentation user insights and product management

  • Develop reporting and visibility frameworks that enable Product Managers and leaders to assess product health product management effectiveness and organizational

  • Partner with Product UX Analytics and Engineering leaders toestablishconsistent practices for user insights experimentation and outcomemeasurement.

  • Drive continuous improvement of Product Operations processes governance frameworks communication standards and operationalrhythms.

  • Establish andmaintainmetrics scorecards and reporting frameworks that measure product management effectiveness operational maturity governance adherence and organizational health.

  Knowledge Skill and Abilities:

• Excellent leadership and product management skills

• Ability to build consensus and motivate others

• Strong analytical qualitative and quantitative skills.

• Technical knowledge and depth necessary to help manage product data and metrics strategies.

• Experience with business and product usage analytics.

• Able to glean insights from data and craft a compelling story in presentation form.

• Comfortable working across functions and teams to gather data.

• Understand customer and market segments and cohorts.

• The ability to think strategically and understand how data helps with problem solving.

• The ability to use data and metrics to back up assumptions and evaluate outcomes.

• Experience with ThoughtSpot Tableau or other visualization tools.

• Experience or knowledge of basic programming and DB technologies (SQL Python Cassandra MongoDB Redis Couchbase Oracle MySQL Teradata).

• Ability to coordinate activities and maintain relationships with internal and occasionally external parties.

• Ability to navigate broad undefined assignments using analytical concepts investigation and prior experience.

• Ability to communicate within the job area and with external groups on routine and complex matters.

• Ability to ensure compliance with university policies and procedures and influence cooperation on policies practices and procedures.

• Ability to manage and develop a team of professionals including training and participation in hiring promotion and performance management.

Competencies:
Organizational Impact:

• Develops plan to accomplish division or job area responsibilities that align with department.

• Performance may affect department results.

• Work requires some knowledge of the University to recognize impact of decisions made.

• Compiles data to prepare budgets.

Problem Solving and Decision Making:

• Responsible for making improvements of processes or systems to enhance performance of the job area.

• Accountable for coordinating activities and maintaining relationships with internal (and occasionally external) parties.

• Assignments received and problems faced are broad and undefined and require use of analytical concepts investigation and knowledge from prior experience.

Communication and Influence:

• Communicates within job area and occasionally with external groups and external facing professionals (i.e. Admissions)

• Communicates frequently with external groups on routine and more complex matters.

• Ensures compliance with university policies and procedures within job area and may influence others outside of job area to justify and gain cooperation for policies practices and procedures.

Leadership and Talent Management:

• Manages a team of professionals. Manages the work of assigned employees and/or supervisors who generally exercise some latitude and independence in their assignments.

• Ensures proper training of team members and actively participates in hiring firing and promotion decisions. Conducts performance reviews and recommends salary reviews.

• Primarily achieves goals through leading a team.

Job Qualifications:
Minimum Qualifications:

• Minimum of 7 years of specific experience including a minimum of 3 years leading a team.

• Significant management knowledge to lead the department.

• Advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the University.

• Minimum 7 years of demonstrated experience as a Software Product Manager Product Owner Group Product Manager or similar Product leadership role.

• Minimum 3 years of experience in a leadership role.

• Experience with product analytics experimentation product operations product governance or product effectiveness measurement and metrics.

• Experience establishing metrics scorecards governance practices or operational standards within a product organization.

Department Specific Minimum Qualifications:

• Masters degree or an equivalent combination of a bachelors degree with training and/or experience.

• Minimum 5 years of software Product Management experience

• Minimum 3 years of experience in a leadership role

• Experience with product analytics and metrics

Preferred Qualifications:

• Pragmatic Institute Certification
• Product Operations training

Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

This position requires occasional travel of up to 20% including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences visits to company locations and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.