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Senior Manager, Product Globalization
Job Location:
Job Location:
Chicago, IL - USA
Yearly Salary:
$ 138600 - 157500
Yearly Salary:
Posted:
11 July 2026 (30+ days ago)
Posted:
Application Deadline:
10 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
Responsibilities
Lead and develop the Product Globalization team including a Business Analyst and Product Designer. This role will own the team direction & strategy. Own and maintain an effective client Feature Intake and Discovery process ensuring requests are captured prioritized and clearly defined.
Partner closely with the near shore Engineering squads Technical Project Manager and Tech Lead. Partner with the client and Account Management to understand and influence business goals roadmap priorities and evolving needs across international markets.
Spearhead process definition and operational excellence for wireframe creation solution exploration and feasibility assessments driving collaboration between Product Design and Engineering.
Establish strong quality and completeness standards for Product Requirements Documents(PRD) Functional Specification Documents (FSD) & User Stories.
Maintain strong expertise in Coates product and solution capabilities serving as a trusted client and internal partner.
Develop an understanding of the clients technology ecosystem and applications of Coates product stack into that ecosystem.
Own and maintain an effective client UAT incident management and triage process. Provide oversight and escalation support for pre-production (lab/UAT/QA) incident triage and resolution coordination.
Identify trends and opportunities to improve Discovery practices intake quality Incident Management processes and overall customer experience.
Support adoption through client-facing demos training and documentation as needed
Capabilities
People Focus:Manages the team with a focus on team member professional development and goal understanding and execution. Delegates outcomes and work in a strategic manner.
Execution Focus:Executes engagement strategies effectively by managing multiple tasks coordinating efforts across teams and delivering tasks and projects on time for the client.
Collaboration & Communication:Facilitates cross-functional collaboration with Product Engineering Delivery Program & Account Management. Communicates client priorities clearly to all teams ensuring alignment.
Client-Centric Approach: Understands and anticipates client needs proactively addressing potential challenges and ensuring team initiatives are tailored to their operational requirements.
Problem-Solving & Initiative:Identifies and resolves issues that could hinder the success of engagement strategies. Proactively suggests improvements based on data insights and client feedback.
Qualifications
6 years of experience in a client-facing Product Discovery Technical BA or Technology Consulting role
Bachelors degree in Information Systems Computer Science Business or Engineering
Proven experience managing and developing individual contributors
Proven ability to translate business needs into clear functional and technical outcomes
Ability to communicate with and translate between Business and Technical resources
Comfortable leading cross-functional collaboration in fast-paced evolving environments
Experience with Agile methodologies and tools such as Jira Confluence and Visio/Miro
$138600 - $157500 a year
Role to support International Markets
Full Salary Range: $138600/year (minimum) $148050/year (midpoint) $157500/year (maximum).
Pay is based on relevant experience skills education internal equity and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum while highly experienced candidates with strong role alignment may be placed closer to the maximum.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior Manager
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
