Senior Manager, Patient Services Vendors (Hub Aff, e-Services)

Role Summary

ThePfizer Patient Services (PPS) Senior Manager Patient Services Vendors (Hub Affordability e-Services)is responsibleforoverseeing the governanceand operationsof all enterprise-widePatientServicesvendor programs( operations/ quality vendor performanceprogram design norms).Thisindividualensures that all solutions are developed maintained and scaled in accordance with enterprise standards compliance requirements and strategic role collaborates cross-functionally to drive consistencyand efficiency.

Role Responsibilities

This rolewillensurethat patient support program development and ongoing operations are executed to ahigh Managerwill:

• Facilitaterelationshipswith third-party vendors who collect data or perform services ensuring they meet quality compliance and productivity standards

• Facilitatedata acquisition and integration partnering with Digitaland Analyticsto develop strategies for acquiring dataensuringaccurate/efficientdata deliveryingestion cleansing and transformation

• Provide critical inputs to senior leadership onvendor selection and the vendor RFP process

• Contribute toa robust continuous improvement infrastructure allowing near real-time program improvements so learnings are shared acrossthe PPS team

• Executeoptimal programdesign standards providing the efficiency necessary to scale patient services across thePfizersportfolio

• Consult and providerecommendations on effective organizationalandoperating models for a complex ever-changing matrix environment withinpatient services

• Flagriskswhile adhering to established business practice documents and implementing new processes tools and capabilities for process improvement

Basic Qualifications

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelors degree; advanced degree (MBA MPH etc.) preferred

• 6years experience in BiopharmaPatient Services Strategy/Operations/ProgramManagement (preferred) or Biopharma Strategy/Management Consulting required

• Demonstrated success in a highly fast-paced setting

• Significant depth of experience in patient services vendor managementincluding establishing monitoring and evolving Patient ServicesService Level Agreements(SLAs)

• Strong project management and organizational skillswith cross-functional teams of diverse colleagues

• Exceptional written and verbal communication skills and prior experience in presenting to senior leaders

• Ability to receive and implementdirectionfrom senior colleagues toachieve meaningful outcomes and create business impact

• Commitment to receiving development and coachingfrom leadership

Other Job Details:

• Last Date to Apply for Job: June 12th 2026.
• Ability to travel based on business needs
• NOT eligible for Relocation Package
• This position is hybrid and requires working onsite 2 to 3 days per week

LI-PFE

The annual base salary for this position ranges from $124400.00 to $207400.00. In addition this position is eligible for participation in Pfizers Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa FL or any location outside of the United States. This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN O-1 H-1B etc.) is not available for this role now or in the future.

To learn more about acceptable and prohibited uses of AI during the recruitment process please review our candidate AI-use guidelines available onPfizer Careers.

Mkt & Sales/Commercial Bus