Senior Manager, Partner Experience Operations

If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online competency-based degree programs WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: ManagementExecutive 608

Pay Range: $101000.00 - $181800.00

Job Description

At Western Governors University were on a mission to change lives for the better by creating pathways to opportunity. As we continue to expand our Strategic Partnerships were looking for a thoughtful and operationally driven leader to help us scale how we support our partners and internal teams.

The Role: Senior Manager Partner Experience Operations

The Senior Manager Partner Experience Operations will lead the strategy and execution of support operations for our Strategic Partnerships team. This role plays a key leadership function in building a scalable partner-centric support modelensuring that support is structured measurable and continuously improving through automation standardization and strong governance.

Youll lead a team refine workflows improve service delivery and partner cross-functionally to elevate both partner and internal stakeholder experience.

• Lead and evolve the partner support operating model including intake triage routing and resolution of support requests
• Manage and develop a team of support specialists and analysts driving performance accountability and professional growth
• Improve ticketing systems SLAs and workflows to increase efficiency visibility and resolution speed
• Expand self-service tools documentation and training resources to reduce manual support and improve scalability
• Partner cross-functionally (Sales Enablement CRM Student Services etc.) to align operations resolve issues and support strategic initiatives

• Bachelors degree.
• 5 years of experience in sales operations B2B sales customer success operations or higher education operations with a customer or partner-facing component. To help us evaluate this send a short email to with the subject line Business Development Project Your Name describing the most impactful business development project you have led: what it was what made it tricky and why you enjoyed the work. Three to five paragraphs are plenty. We treat this as a meaningful signal of fit alongside your application.
• 3 years of experience leading and managing teams.
• Experience managing support workflows ticket queues and SLA-driven processes
• Hands-on experience with Salesforce CRM and data visualization tools (e.g. Tableau)

• Experience in higher education partnership programs or B2B sales operations
• Certifications such as PMP Scrum Salesforce Admin or Lean Six Sigma

Work Location

• This is a full-time in-office position at WGUs office in Salt Lake City Utah.

What to Expect

At WGU our mission drives everything we do including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

Interview Steps

• Introductory call (30 minutes)
• Hiring manager interview (45 minutes)
• Presentation (1 hour)
• Final interview (30 minutes)

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.