Senior Manager, Operations Strategy, Information Security

Airwallex is the AI-native financial operating system for a real-time intelligent economy. More than 676000 businesses including McLaren Racing Qantas SHEIN and TikTok use us directly or through our platform partners to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. Were the regulated backbone behind global payments: not by accident but by design. A decade plus 85 licenses and a financial infrastructure spanning North America Europe the Middle East and Asia-Pacific.

Were co-headquartered in San Francisco and Singapore with more than 2300 people across 27 offices. We hire builders with founder-level energy people who move fast with good judgment dig in with real curiosity and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

About the team

As Senior Manager Operations Strategy Information Security you will serve as a strategic and operational partner to the CISO and INFOSEC leadership team. You will build the operating rhythms planning processes reporting mechanisms and cross-functional programs that help INFOSEC prioritize effectively manage risk and deliver measurable improvements in security maturity. You will work closely with Security Engineering IT Engineering GRC Legal and executive stakeholders translating complex technical and risk topics into clear decisions and actionable plans. You will also build manage coach and grow a team of Technical Program Managers as the function expands. This role is based in San Francisco.

This is a full-time role based in San Francisco.

Responsibilities:

• Build and run annual and quarterly planning processes for INFOSEC and IT including roadmap development prioritization resource planning and risk assessment exercises.

• Coordinate and run QBRs and other operating reviews for INFOSEC and IT preparing clear narratives on progress risks dependencies decisions and required leadership actions.

• Implement tracking and reporting for INFOSEC OKRs key risk indicators maturity metrics and operational health measures embedding security outcomes into company-wide reports and updates.

• Design document and continuously improve INFOSEC operating processes covering alert investigations service requests incident management policy updates and other core workflows.

• Build and maintain a high-quality INFOSEC knowledge base that improves documentation accuracy supports employee self-service and enables AI-assisted security workflows.

• Manage complex cross-functional security and IT programs from strategy through execution mapping dependencies aligning stakeholders driving decisions and holding teams accountable for outcomes.

• Establish change-management practices that help technical and non-technical teams adopt new security policies processes tools and operating models without creating unnecessary friction for the business.

• Develop dashboards decision-support mechanisms and automated workflows that improve visibility reduce manual effort and help INFOSEC operate at scale.

• Lead post-incident reviews and operational improvement initiatives ensuring lessons learned are translated into durable process control and automation improvements.

• Build manage coach and develop a team of Technical Program Managers establishing clear standards for planning delivery communication and operational excellence.

Who you are

Were looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have but are not mandatory.

Minimum qualifications:

• Bachelors degree or equivalent experience. A top-tier university background is preferred for this role.

• 8 years of experience in strategy and operations business operations technical program management security programs or a related field preferably in a high-growth technology fintech payments or other regulated environment.

• Experience owning complex cross-functional programs end to end including planning dependency mapping stakeholder alignment execution tracking risk management and executive reporting.

• Strong analytical and problem-solving skills with the ability to deconstruct ambiguous problems challenge assumptions evaluate trade-offs and recommend pragmatic solutions.

• Exceptional written verbal and presentation skills with the ability to communicate credibly with engineers and translate complex technical or risk topics for non-technical executives.

• Demonstrated experience designing operating rhythms and performance-management mechanisms such as annual planning quarterly planning OKRs KPIs QBRs risk reviews or executive dashboards.

• Experience leading coaching or developing program managers or other operational professionals.

• Strong ownership and self-direction with a track record of identifying priorities building structure in ambiguous environments and delivering measurable outcomes without relying on detailed direction.

Preferred qualifications:

• Experience serving as chief of staff to a CISO CTO senior security leader or comparable technology executive or experience leading strategy and operations within an INFOSEC organization.

• Experience with information security technology risk governance compliance incident management operational resilience or security maturity programs.

• Familiarity with security operating models and workflows spanning security engineering corporate IT GRC risk management identity and access management endpoint security vulnerability management or incident response.

• Experience translating regulatory audit privacy or risk requirements into practical policies processes controls and operating mechanisms in a financial services or payments environment.

• Experience building automation-first operating processes knowledge-management systems or AI-assisted workflows that improve the leverage of security and technical teams.

• Comfort operating in a high-growth environment with high standards rapid iteration cycles evolving priorities and significant ambiguity.

• Demonstrated alignment with Airwallex INFOSEC competencies including grit critical thinking curiosity impact orientation and ownership.

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

Senior Manager