Senior Manager, Operations Money & Asset Movement

Transaction Processing Senior Manager

The Expertise Were Looking For

• Bachelors Degree in Business Accounting or Finance preferred

• 5 years experience in an 401k Operations environment or equivalent financial services industry

• Proven Leadership Skills

• Strong analytical skills

• Prior people management experience preferred

• Prior experience of driving process automation and innovation

• Basic understanding of DC plan administration

• Working knowledge of Fidelity applications (FPRS Xtrac BWS PSW)

The Purpose of Your Role

The Senior Manager oversees a staff of associates updating transactions into the recordkeeping system in support of DC (Defined Contribution) processing. This role is also responsible for the performance directing and coordinating staff globally that might not be a direct report. Transactions involve but are not limited to Contributions Withdrawals Loans IDW and miscellaneous. This role prioritizes daily responsibilities and is accountable for obtaining key control goals such as Quality Control Accuracy SLAs etc. The Senior Manager serves as a primary resource for day to day questions and inquiries from internal business partners and may at times involve external clients and participants.

The Skills You Bring

• A basic understanding of defined contribution plan administration

• You have a strong ability to understand clients needs

• Your creative and innovation skills come forward when trying to solve problems

• You have superior customer services experience with strong verbal written and interpersonal communication skills

• Your ability to foster a highly interactive and engaged work environment

• Youre a natural at problem solving and use your mathematical and analytical capabilities when research and resolving issues

• Your ability to provide feedback to associates during one on one coaching session to improve their quality productivity and skillset

• Commitment to drive quality and process improvements in a fast paced and high risk business environment

• Your expertise and willingness in developing our associates to full potential and driving career growth

The Value You Deliver

• Accountable for key talent management including hiring goal setting performance reviews and other career development activities for the team.

• Evaluates team effectiveness and proposes appropriately aggressive yet realistic strategies for improvement initiative and achievement of results.

• Demonstrates a strong sense of ownership and commitment to achieving meaningful short- and long-term results.

• Signs off on high risk transactions including As Of Processing Incident Reports and Error Correction filings.

• Actively collaborates with people in other parts of the organization to solve problems access resources and accomplish important goals. Organizations include Clients Participants Relationship Management Client and Participant Services (WPS CAR CSM CSA FinOps Case Management Implementations SIG Conversion Services etc.) Risk and Compliance WI Systems.

• Implements initiatives such as: Implementation of new technology solutions order to meet SLAs and improve the customer experience; lead initiatives to resolve gaps and optimize the customer experience; Onboarding of new WI clients.

• Routinely leads the resolution of major organizational issues that span multiple departments throughout Fidelity as well as impacting clients. Clearly weigh costs and benefits to make appropriate tradeoffs when making decisions.

• Participates on calls with the client to act as backup for the client facing teams based on issues at hand consults on correction methodologies as well as expected timelines.

How Your Work Impacts the Organization

The Senior Manager role is within Customer Account Resolution which is a part of the Workplace Investing focused on Defined Contribution (DC) work. Our mission is to provide world class customer service while updating transactions into the recordkeeping system by driving recordkeeping accuracy mitigating risk and providing analysis and support various functions like Money In Money Out and Non-Qual. Accurate and timely processing of corrective transactions reduces financial risk to the firm and ensures a seamless participant transaction experience. Subject matter expertise on processes performed assists with client implementations and bids to ensure the best possible solutions are offered to our clients.

Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934 the Investment Advisers Act of 1940 the Investment Company Act of 1940 ERISA numerous state laws governing securities investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations including FINRA among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.